Claudia Gabello
Row/Alchemy/Village
Raleigh,NC
6
years of professional experience
Energetic customer service professional with over 5 years of experience, dedicated to driving operational excellence and enhancing customer satisfaction across diverse environments. Proven leadership capabilities foster collaboration and productivity while upholding stringent quality and safety standards. Skilled in multitasking and efficiently managing shifts, with a strong focus on training and mentoring to elevate team performance. Expertise in problem-solving and project management ensures seamless operations and exceptional service delivery, creating lasting relationships with customers and colleagues alike.
Work History
Dental Assistant
6 Months- Assisted dental procedures by preparing instruments and ensuring patient comfort.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Utilized advanced digital dentistry technology, including CEREC, iTero, TRIOS intraoral scanners, and CAD/CAM workflows to support digital impressions, treatment planning, and restorative procedures.
Bartender
1 Year 4 Months- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Developed and maintained knowledge of craft cocktails and beverage offerings.
- Implemented creative drink specials based on seasonal ingredients and customer feedback.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed inventory control.
- Trained and mentored new staff on service protocols and POS systems, improving team efficiency.
Shift Lead Manager
1 Year 3 Months- Led and coached a diverse team of employees, fostering collaboration among individuals with varying ages and levels of experience.
- Enforced safety, cleanliness, and quality protocols to maintain brand reputation and compliance.
- Organized and adjusted staff schedules to ensure proper coverage during peak hours.
- Directed daily operations to maintain efficiency and ensure compliance with company standards.
- Conducted daily inspections on the POS system to verify optimal restaurant performance and troubleshoot issues.
- Monitored inventory levels and coordinated timely replenishment to prevent shortages.
- Managed orientation and onboarding duties for new staff.
- Curated weekly schedules for staff members, prioritizing employee availability and maximizing labor productivity and costs.
Team Member/Training Specialist
5 Years 1 Month- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Educated new team members on company expectations and policies during orientation.
Hostess
2 Months- Seated patrons based on guest preferences and seating availability.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Managed reservations and organized waitlists for optimal seating efficiency.
Education
B.A. - Communications
Skills
Leadership
Skilled Multi-Tasker
Project Management
Team player attitude
Customer service
Problem Solving
Pos Systems
Sales Expertise
Microsoft excel
Cross Department Collaboration
Dental radiography
Timeline
Dental Assistant
Stanley Dentistry
02.2026 - CurrentRead More
Bartender
Row/Alchemy/Village
04.2025 - CurrentRead More
Shift Lead Manager
Chick-fil-A Restaurants
06.2024 - 09.2025Read More
Hostess
Brewery Bhavana
07.2023 - 09.2023Read More
Team Member/Training Specialist
Chick-Fil-A Restaurants
08.2020 - 09.2025Read More
NC State University
B.A. from Communications
Read More