Claudia Gallardo
Wheeler,Texas
Summary
Possessing the ability to work independently or collaboratively in a team setting with a self-motivated work ethic. Proficient in working unsupervised while consistently meeting deadlines. Skilled in team management, document filing, invoice preparation, inventory management, and supervision. Committed to providing exceptional customer service and performing accurate data entry. Experienced in office administration, proficient with MS Office and ADP, and possessing excellent communication skills. Adept at employee training and development, as well as managing incoming calls. Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and knowledge of banking industry.
Overview
18
18
years of professional experience
Work History
CSR
Happy State Bank
Wheeler, TX
03.2022 - Current
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Assisted customers with deposits and withdrawals, answered inquiries, and resolved issues.
- Verified customer identification documents and account information accuracy.
- Prepared daily reports of cash receipts, withdrawals, and other transactions.
- Balanced cash drawers accurately at end of shift.
- Followed bank policies and procedures to ensure compliance with regulations.
- Educated customers on banking products such as loans, savings accounts, credit cards.
- Performed administrative tasks such as filing documents and data entry.
- Cross-sold bank services such as money orders, traveler's checks, debit cards.
- Kept up-to-date with changes in banking regulations and practices.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Received and counted daily inventories of cash, drafts and checks.
- Assisted with opening new accounts for customers including checking accounts.
Order Entry Clerk
H&MBay
Garland, TX
06.2019 - 06.2020
- Manually enter orders on the company system
- Helped senior administrative professionals with their day-to-day tasks
- Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient
- Communicated with customers to confirm information, complete necessary paperwork, and fulfill specific requests about any loads, assisted drivers with any information regarding their stops
- Kept the reception area clean and tidy to give visitors a positive first impression
- Answered incoming calls, was part of my clerical duties.
Operations Supervisor
Proflowers
Garland, TX
04.2014 - 06.2019
- Managed a dual direct to customer facility of over 60K square feet; high bay cooler, dual dock & food processing
- Worked closely with quality teams to ensure customer acquisition & retention goals were met
- Managed 40 full-time employees and over 300 during peak periods using multiple staffing agencies
- Kept track of and evaluated teams, identifying and focusing on areas where they could improve
- Worked closely with shipping over 200K packages at peak season in partnership with UPS, FedEx & USPS
- Analyzed production demands and planned operations accordingly to ensure that production rates are maintained
- Managed inventory accuracy
- Was in charge of daily shipping operations, which included loading and unloading outbound trailers, pallet replenishment, inventory management, and supervising the work of the team.
Floral Designer Assistant
Texas Street Floral Company
Wheeler, TX
10.2011 - 04.2014
- Provided quotes, generated orders, and processed them to meet customer needs on a variety of occasions
- Taught customers about plants and flowers, including how to properly care for their purchases
- Created a variety of floral arrangements, including potted plants and bouquets based on the needs of the customer
- Answered phone calls to help customers with their questions and concerns
- Opened and closed the flower shop
- Balanced the register at the end of the shift.
Production Lead
Proflowers
Garland, Texas
01.2008 - 09.2011
- Managed a dual direct-to-customer facility of over 60K square feet; high-bay cooler, dual dock, and food processing.
- Worked closely with quality teams to ensure customer acquisition and retention goals were met.
- Managed 40 full-time employees and over 300 during peak periods using multiple staffing agencies.
- Kept track of and evaluated teams, identifying and focusing on areas where they could improve.
- Worked closely with shipping over 200K packages at peak season in partnership with UPS, FedEx, and USPS.
- Analyze production demands and plan operations accordingly to ensure that production rates are maintained.
- Was in charge of daily shipping operations, which included loading and unloading outbound trailers, pallet replenishment, inventory management, and supervising the work of the team.
- Coordinated production schedules and assigned tasks to employees.
- Monitored the quality of products during production process.
- Maintained an accurate inventory of raw materials and supplies.
- Provided guidance and support to subordinates in their daily activities.
- Developed strategies for improving efficiency, productivity, and cost-effectiveness in the production line.
Dispatch Clerk
VR transport
Garland, Texas
01.2007 - 12.2007
- Oversaw the dispatching, routing, and tracking of the fleet's 3 vehicles
- Handled routine administrative tasks such as customer service, cashiering, and data entry
- Entered data into the system, including payments, account information, and call logs.
Education
High School -
01.1996
Preparatory Ramon Lopez Velarde -
Skills
- Ability to work independently or in a team environment with a self-motivated work ethic
- Ability to work unsupervised and meet all deadlines on a consistent basis
- Team management
- Documents filing
- Invoice preparation
- Inventorying
- Supervision
- Customer service
- Accurate data entry
- Office administration
- MS Office
- ADP
- Excellent communication skills
- Employee training
- Inbound and Outbound Calling
- Account updating
- Data Collection
- Drawer balancing
- Cash Handling
- Fraud Detection
- Safe and vault operation
- Spanish speaking
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
CSR
Happy State Bank
03.2022 - Current
Order Entry Clerk
H&MBay
06.2019 - 06.2020
Operations Supervisor
Proflowers
04.2014 - 06.2019
Floral Designer Assistant
Texas Street Floral Company
10.2011 - 04.2014
Production Lead
Proflowers
01.2008 - 09.2011
Dispatch Clerk
VR transport
01.2007 - 12.2007
High School -
Preparatory Ramon Lopez Velarde -
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Flexible work hoursWork from home option401k matchPersonal development programsCareer advancementHealthcare benefitsPaid sick leaveSimilar Profiles
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