Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Claudia Gallegos

Albuquerque,NM

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Director position. Ready to help team achieve company goals. Enthusiastic Director eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all positions and training to work under pressure . Motivated to learn, grow and excel in any type of work environment. Always eager to learn new positions and takes advice or critic and gives a better outcome rather then expected. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Employee

Menchie's Frozen Yogurt
New Mexico, Albuqueerque
09.2020 - 03.2021
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Helped customers complete purchases, locate items and join reward programs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Collected and authorized payments of guests.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Connected with those who has/had entered our store
  • Customer service was always helpful to those in need

Fast Food Director

Chick-fil-A
Albuquerque, NM
04.2021 - 02.2023
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining cash appropriately.
  • Taking complaints over the hearing the phone hearing the issue and resolving it with a problem before taking it to higher management. (critical thinking and problem solver)
  • Teamwork and collaboration to achieve target during project(s)
  • Worked flexible hours across night, weekend and holiday shifts
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Created plans and communicated deadlines to complete projects on time

Warehouse Operator

Interwest safety Supply
Albuquerque, NM
02.2023 - 10.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Organized and detail-oriented with a strong work ethic.
  • Improved warehouse efficiency by implementing new inventory management systems and procedures.
  • Streamlined order processing for faster customer service and reduced shipping times.
  • Collaborated with other departments to optimize warehouse space and improve overall company performance.
  • Maintained accurate inventory records, resulting in a reduction of discrepancies and costly errors.
  • Developed strong relationships with vendors, ensuring timely delivery of products and efficient resolution of any issues that arose.
  • Coordinated cross-functional teams during peak seasons to manage high volume orders effectively.

Traffic Control Flagger

Access Road Safety
Albuquerque, NM
10.2023 - 04.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked flexible hours across days, weekend and holiday shifts.
  • Improved traffic flow by efficiently directing vehicles and pedestrians at construction sites.
  • Enhanced safety for both drivers and workers by closely monitoring work zones and adjusting flagging signals accordingly.
  • Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
  • Increased worker safety by promptly reporting any hazardous conditions or incidents observed on job sites.
  • Collaborated with construction crews and project managers to establish optimal traffic flow patterns during roadwork operations.
  • Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
  • Promoted teamwork among fellow flaggers by offering assistance when needed and sharing best practices for improved performance overall.
  • Used flagging tools such as stop and slow paddle and red flag.
  • Familiar with use of hand signaling procedures.

Education

High School Diploma -

Valley High School
Albuquerque, NM
05.2021

Skills

  • Flexible & Adaptable
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Self-Motivated
  • Self-motivated professional
  • Active Listening
  • Good listening skills
  • Decision Making
  • Responsible
  • Team Building
  • Reliable
  • Leadership
  • Organization and Time Management
  • Independent
  • Manner able and creative
  • Computer Skills : Word, Excel, Power Point, Google Slides, etc

Accomplishments

  • Supervised team of more than 60 staff members.
  • Achieved helping staff member's grow through effectively helping with making them comfortable or always making sure they can talk to me when they run into a difficult obstacles.
  • Resolved product issue through consumer testing.
  • Making sure i can resolve guests complaint with positive attitude and respect
  • Always making sure team members are comfortable in any situation before making any decisions
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved software issues which led to better outcomes and new opportunities to complete tasks.
  • Completed manager training program.
  • Achieved goals in a timely manner by completing tasks using Word, Excel, Power Point, with accuracy and efficiency.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Traffic Control Flagger

Access Road Safety
10.2023 - 04.2024

Warehouse Operator

Interwest safety Supply
02.2023 - 10.2023

Fast Food Director

Chick-fil-A
04.2021 - 02.2023

Employee

Menchie's Frozen Yogurt
09.2020 - 03.2021

High School Diploma -

Valley High School

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Claudia Gallegos