Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Claudia Gallegos

Carmichael,CA

Summary

Cross-functional ops professional with a scrappy, hands-on approach, and a track record of wearing many hats. Experience includes data migrations, vendor payments, onboarding, training, and internal tool rollouts at Uber and Cornershop. Known for stepping into gaps, working across teams, and bringing structure to complex problems.

Overview

8
8
years of professional experience

Work History

Program Manager, Sales Operations

Uber
06.2022 - Current
  • Led data migration of sales pipeline during Cornershop’s integration into Uber.
  • Acted as primary liaison across Sales, Strategy, and Product.
  • Supported GTM for a Delivery Fulfillment product; developed training and onboarding programs for sales teams.
  • Launched 11 transformation projects under the Quick Wins program—most in the PMO.
  • Redesigned playbooks and centralized execution templates for org-wide use.
  • Facilitated 80+ discovery sessions with stakeholders across regions in partnership with external vendors.
  • Built operational documentation and frameworks for process scale and replication.
  • PMO’d a pricing tool pilot in Salesforce (4-month timeline), achieving 100% adoption in 2 months.
  • Managed the global scale-up to 1,000+ sellers; led training, enablement content, and project execution.
  • Ran UAT from user perspective and coordinated Product, Enablement, and Comms for launch readiness.

Senior Sales Operations Analyst

Cornershop by Uber
08.2021 - 06.2022
  • Managed a 7-person team responsible for lead qualification; supported a 40-person sales org.
  • Owned Salesforce systems support, vendor procurement, and payment processing.
  • Designed and budgeted the compensation model; aligned incentives with performance targets.

Sales Operations Analyst

Cornershop by Uber
01.2021 - 07.2021
  • Developed sales training programs for commercial teams; led onboarding sessions.
  • Created Salesforce dashboards to monitor pipeline and performance metrics.
  • Collaborated with leadership to refine sales processes and conversion criteria.

Lead Qualifying Specialist

Cornershop by Uber
10.2020 - 01.2021
  • Qualified leads for early-stage North America expansion.
  • Promoted within 3 months based on performance and initiative.

Sales Development Rep & People Ops

Modyo
09.2019 - 10.2020
  • Managed outreach and qualification for SaaS sales team.
  • Earlier rotation into People Ops: led technical and non-technical hiring, built onboarding flows, and reported to C-level.

Change Management Analyst (Intern)

Accenture Chile
08.2017 - 12.2017
  • Supported digital transformation initiatives for a banking client.
  • Built and delivered training content to enable frontline adoption.

Education

Bachelor of Science - Engineering

Universidad De Chile
Chile
10-2018

Skills

  • Program & Project Management
  • Process Optimization & Documentation
  • Salesforce & CRM Enablement
  • Cross-functional Collaboration
  • Training & Onboarding Programs
  • Tooling & Internal Systems Rollouts
  • Change Management & UAT
  • Remote team and stakeholder coordination

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Program Manager, Sales Operations

Uber
06.2022 - Current

Senior Sales Operations Analyst

Cornershop by Uber
08.2021 - 06.2022

Sales Operations Analyst

Cornershop by Uber
01.2021 - 07.2021

Lead Qualifying Specialist

Cornershop by Uber
10.2020 - 01.2021

Sales Development Rep & People Ops

Modyo
09.2019 - 10.2020

Change Management Analyst (Intern)

Accenture Chile
08.2017 - 12.2017

Bachelor of Science - Engineering

Universidad De Chile

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