Claudia Garay
Hesperia,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Florist Boutique Assistant
Alonsos Flowers
Bloomington
04.2022 - Current
- Assisted customers with selecting floral arrangements, plants, and gifts.
- Provided customer service in a professional manner.
- Maintained store cleanliness and appearance.
- Restocked shelves with fresh flowers on a daily basis.
- Organized product displays to attract customers.
- Processed orders for delivery or pick-up in a timely manner.
- Prepared bouquets according to customer specifications.
- Handled cash register operations accurately and efficiently.
- Performed minor maintenance tasks such as watering plants and cleaning vases and containers.
- Researched new trends in floristry designs for product offerings.
Nail Technician
self employed
Fontana, CA
03.2005 - Current
- Provided manicures, pedicures and nail treatments to clients.
- Cleaned and sterilized tools and work areas between customers.
- Maintained customer records for future reference.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
- Developed creative designs on nails using a variety of colors and materials.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Provided excellent customer service through friendly interactions with clients.
- Built repeat client base to increase profits and stabilize cash flow.
- Scheduled client appointments and accepted payments.
Cashier/Waitress
Caramba Taqueria
Victorville
05.2020 - 01.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Manager
Seven Eleven
Fontana, CA
03.2004 - 07.2015
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Maintained accurate inventory records and restocked shelves when necessary.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
High School Diploma -
Hesperia Adult School
Hesperia, CA06-2018
Skills
- Cash handling experience
- Delivery Coordination
- Social Media Promotion
- Client Consultations
- Customer Service-Oriented
- Horticulture knowledge
- Artistic floral design
- Reliability
- Customer Service
Languages
English
Professional
Spanish
Professional
Timeline
Florist Boutique Assistant
Alonsos Flowers
04.2022 - Current
Cashier/Waitress
Caramba Taqueria
05.2020 - 01.2022
Nail Technician
self employed
03.2005 - Current
Manager
Seven Eleven
03.2004 - 07.2015
High School Diploma -
Hesperia Adult School
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