Claudia Garcia
San Jose,CA
Summary
Dedicated psychology professional with a strong background in store management, eager to leverage skills to create positive change within communities. Effective communication and leadership abilities are complemented by a genuine passion for working with young children. Committed to fostering growth and development while making a meaningful impact on the lives of others. Enthusiastic about contributing to educational environments that nurture and inspire the next generation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Child Care Services
In-home
05.2017 - Current
- Utilized problem solving skills when there were any issues with designated pickup times or any issues within the kids.
- De-escalation approach in teaching moments
- Maintain a positive, nurturing environment, which respects culture and diversity.
- Diaper changes and learned how to potty train toddlers
- Focused on developing motor skills with playtime activities
- Acted as interpreter to communicate with non-English speaking clients
Store Manager
Claires Boutique
08.2023 - Current
- Act as interpreter in contacts involving non-English speaking clients
- Worked with community residents and keeps professional staff informed of current workplace situations
- Completed and enforced employees to successfully attend: Sexual Harassment and Cultural Sensitivity Training
- Promote safe and equal work environments with employees
- Makes appointments; Keeps simple records, Gathers data and prepares brief reports, manages schedules and timesheets of 6 team members, has managed up to a staff of 8.
- Attends appropriate staff and in-service meetings; Attends on-the-job training sessions;
- Acts as liaison with the community for services, to the HR Department, and District Manager
- Conferred/discussed with professional staff to assist in evaluating client needs or problems
- Specialized in providing excellent customer service
- Identified needs, advocated for customers and solved problems , and counseled employees regarding personal problems and explained to them available resources for support
- Partnered with senior staff and have successfully trained new employees and delegated work
- Maintained sales floor and backroom set to company expectations and follows all safety protocols
- Certified in Ear Piercing services for all ages
Assistant Manager
Claires Boutique
02.2019 - 08.2023
- Managed store productivity and all around functions when store manager is not present
- Partnered with store manager and other employees and delegated work
- Completed and enforced employees to successfully attend: Sexual Harassment and Cultural Sensitivity Training, Maintain a positive, nurturing environment, which respects culture and diversity.
- Makes appointments; Keeps simple records, Gathers data and prepares brief reports; oversee scheduling and act as Store Manager in the presence of her absence.
- Conferred/discussed with professional staff to assist in evaluating client needs or problems
- Maintained sales floor and backroom set to company expectations
Education
Bachelors of Science - Psychology
San Jose State University
San JoseAssociates Degree - Psychology
San Jose City College
San Jose07.2023
Skills
- Store operations management
- Reliable
- Friendly and positive
- Verbal and written communication
- Bilingual
- Work Planning and Prioritization
- Staff management
Languages
Spanish
Native or Bilingual
Certification
Bloodborne Pathogen Training by American Red Cross
Timeline
Store Manager
Claires Boutique
08.2023 - Current
Assistant Manager
Claires Boutique
02.2019 - 08.2023
Child Care Services
In-home
05.2017 - Current
Bachelors of Science - Psychology
San Jose State University
Associates Degree - Psychology
San Jose City College