Claudia Garcia Rico
Los Angeles,CA
Summary
Detail-oriented Caterer with 9 years of experience in foodservice management. Consistently delivered superior-quality client services when providing delicious meals, appetizers and beverages. Exceeded expectations to retain long-term, repeat customers.
Overview
19
19
years of professional experience
Work History
Caterer
Homegirl Cafe
Los Angeles, California
04.2017 - Current
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Delivered catered food and supplies to facility for on-time set-up.
- Provided friendly, courteous service to create memorable moments for guests.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Arranged linens and table settings according to seating plan and event theme.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Prepared dishes for catering events or during high-volume shifts.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Maintained flexible work schedule to meet event needs.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Monitored dietary restrictions and served guests with special needs.
- Ordered food items and supplies needed to fulfill catering jobs.
- Cleared dishes and glassware quickly following each course.
Bakery Team Lead
FCi Federal
Dublin, CA
06.2015 - 06.2016
- Complied with health and safety codes to protect staff and customers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Managed training, disciplining and motivating employees.
- Diversified bakery operations by leading baking demonstrations and classes.
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Food Preparation Worker
Homegirl Cafe
Los Angeles, California
04.2013 - 05.2015
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Organized and re-stocked various stations and self-service items.
- Learned other teammates' work tasks to train as backup.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
- Measured, mixed and cooked ingredients following directions and nutritional restrictions.
- Planned and organized food preparation activities from chopping ingredients to plating.
Utility Worker
Homeboy Industries
Los Angeles, California
06.2012 - 04.2013
- Kept work area clean, neat and well-stocked to maximize productivity.
- Completed daily maintenance tasks in record time to maximize productivity.
- Collected and disposed of trash and debris.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Safely and effectively handled wide range of cleaning products and solutions.
Sales Associate
Media Ink
Culver City, CA
06.2004 - 01.2005
- Solved customer challenges by offering relevant products and services.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Completed daily cold calling and outreach to build sales pipeline.
- Troubleshot problems for callers and helped independently resolve common issues.
Call Center Supervisor
Genesis Inc
Van Nuys, CA
02.2000 - 04.2004
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Supervised [Number] [Job title]s in providing excellent customer service to callers requiring assistance for [Type] and [Type] issues.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Established relationships and touch points with clients to promote retention.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Resolved issues through active listening and open-ended questioning, escalating major problems to [Job Title].
- Monitored front areas so that questions could be promptly addressed.
- Interceded between [Job title]s during arguments and diffused tense situations.
Administrative Clerk
Lalique North America
Beverly Hills, CA
12.1995 - 01.2000
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Entered data into [Software] system and updated customer contacts with information to keep records current.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Provided direction, support and ongoing feedback to staff.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Generated documents necessary for internal meetings.
- Assisted management with supervision of store.
- Controlled inventory stock levels, reordering as necessary within budget.
- Checked pricing, signage and display information for accuracy, making changes for events and promotions.
- Developed improvements to enhance business reporting capabilities, support success training processes and track district goals.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- generated EOM reports to be faxed to France
Travel Agent
A B Travel Services
Torrance, CA
03.1994 - 12.1994
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Japan and Tokyo
Education
Culinary Master Baking Program
Chef Erics Culinary Classroom
Los Angeles, CA07.2020
Baking And Pastry Arts
Fci Dublin
Dublin, CA06.2016
GED -
Compton Adult School
Compton, CA12.2014
Skills
- Food Preparing, Plating and Presentation
- Customer Service Excellence
- Cleaning and Sanitation
- Instruction and Delegation
Timeline
Caterer
Homegirl Cafe
04.2017 - Current
Bakery Team Lead
FCi Federal
06.2015 - 06.2016
Food Preparation Worker
Homegirl Cafe
04.2013 - 05.2015
Utility Worker
Homeboy Industries
06.2012 - 04.2013
Sales Associate
Media Ink
06.2004 - 01.2005
Call Center Supervisor
Genesis Inc
02.2000 - 04.2004
Administrative Clerk
Lalique North America
12.1995 - 01.2000
Travel Agent
A B Travel Services
03.1994 - 12.1994
Culinary Master Baking Program
Chef Erics Culinary Classroom
Baking And Pastry Arts
Fci Dublin
GED -
Compton Adult School
Similar Profiles
Nectaly MejiaNectaly Mejia
Prep Cook at Homegirl cafePrep Cook at Homegirl cafe
Gaylou PabayoGaylou Pabayo
Barista/Coffee Shop Supervisor at Ewan Cafe,Social Cafe,Baristo Cafe,3 Bean RoasteryBarista/Coffee Shop Supervisor at Ewan Cafe,Social Cafe,Baristo Cafe,3 Bean Roastery
Adan HayesAdan Hayes
Cafe Server at Red Dirt Cafe, Mulbury Lane CafeCafe Server at Red Dirt Cafe, Mulbury Lane Cafe
Steve SobelSteve Sobel
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group
IRIS LOPEZIRIS LOPEZ
Senior Improvement Coach at CORE DistrictsSenior Improvement Coach at CORE Districts