Claudia Gavino
Valley,AL
Summary
Accomplished professional with a proven track record at Hyundai Powertrain Plant 2, excelling in roles requiring exceptional customer service and teamwork. Demonstrated ability to enhance team efficiency and resolve conflicts, fostering a collaborative environment. Skilled in machine operation and problem-solving, significantly contributing to company goals and maintaining high safety standards.
Overview
15
15
years of professional experience
Work History
Team Member
GFA Solutions
03.2024 - 07.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Team Leader
Hyundai Powertrain Plant 2
02.2023 - 12.2023
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Team Lead
Hyundai Transys Seating Systems
11.2019 - 02.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Shift Leader
Del Taco
11.2018 - 11.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Prep/Hot Bar/Cold Bar/Open-Closing Procedures.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Bilingual Call Center Agent
Total Systems Services, TSYS
01.2013 - 12.2015
- Retained valuable customers by offering suitable solutions that addressed their needs and concerns.
- Escalated complex issues to appropriate departments, ensuring timely resolution and customer satisfaction.
- Contributed to the achievement of departmental goals by consistently meeting or exceeding individual performance metrics.
Machine Operator
Little Lady Foods
01.2010 - 12.2012
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
High School Diploma -
El Nido Family Centers
Los Angeles, CA06.2019
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Languages
Spanish
Full Professional
Timeline
Team Member
GFA Solutions
03.2024 - 07.2024
Team Leader
Hyundai Powertrain Plant 2
02.2023 - 12.2023
Team Lead
Hyundai Transys Seating Systems
11.2019 - 02.2023
Shift Leader
Del Taco
11.2018 - 11.2019
Bilingual Call Center Agent
Total Systems Services, TSYS
01.2013 - 12.2015
Machine Operator
Little Lady Foods
01.2010 - 12.2012
High School Diploma -
El Nido Family Centers
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