Claudia Gil-Castaneda
Logan
Summary
Skilled Bi-Lingual dental assistant with experience in supporting dentists and hygienists to deliver quality oral care. Demonstrated ability to manage patient records, prepare treatment rooms, and assist with dental procedures efficiently. Known for strong organizational skills and capability to maintain sterile environments, ensuring patient comfort and safety.
Overview
12
12
years of professional experience
Work History
Dental Assistant
Midtown Dental
Logan
02.2021 - Current
- Prepared and sterilized dental equipment before procedures.
- Observed health requirements during cleaning and sterilization to prevent germ spread following COVID-19 Guide lines
- Tracked inventory as well as ordered products as needed
- Documented important information about procedures and patients
- Provided chair-side assistance during operative, preventive, periodontal, and prosthetic dental procedures.
- Fabricated temporary restorations or custom impressions from preliminary impressions.
- Shipped/Sent out impressions to different labs
- Prepared treatment rooms for dental procedures and ensured cleanliness.
- Scheduled appointments and coordinated patient follow-ups effectively.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Solutions Specialist
Verizon
Logan
10.2018 - Current
- Responded to customer questions and complaints and documented consumer communications.
- Recognized and solicited new business leads.
- Informed customers and professionals on eligibility, benefits, claims payment, and authorizations.
- Used upselling and cross-selling techniques to provide solutions to customer issues.
- Provided expert service by communicating information to customers and following up on promises.
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
- Addressed customer concerns and complaints, resolving issues quickly and efficiently.
- Returned customer calls, responding to inquiries and complaints effectively.
- Promoted credit and loyalty programs during customer interactions.
- Monitored customers for signs of fraud and theft to prevent store losses.
- Responded to questions and followed up on customer interactions.
- Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs.
- Great everyone with a smile and great customer service.
Customer Service Representative
Herbergers
Logan
09.2016 - 10.2018
- Trained and mentored employees and teams on sales and customer service techniques.
- Assisted associates with problem resolutions.
- Replenished new items and restocks to keep displays full for customers.
- Assisted customers with locating and purchasing items located on sales floor or in storeroom.
- Unloaded new products, opened containers, and routed products to sales floor or storage locations.
- Kept inventory rooms and back of store clean and accessible to maximize productivity.
- Unpacked and stored deliveries quickly to maintain an efficient work environment.
- Used POS system to scan customer purchases, and process transactions.
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
- Processed returns and exchanges in line with store policies.
- Promoted credit and loyalty programs during customer interactions.
- Welcomed guests and offered quick assistance to handle diverse needs.
Server
Williamsburg retirement home
Logan
07.2013 - 09.2016
- Greeted all residents with smile and friendly greeting.
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts.
- Controlled the flow of food from the kitchen to the dining table.
- Balanced trays with care to successfully deliver large volumes of food quickly.
- Trained new servers in restaurant procedures and customer service standards.
- Picked up trash and removed spills promptly to keep dining area fresh and inviting.
- Fostered fun atmosphere and family-style work environment.
- Cleaned and reset tables quickly between each customer group.
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
Education
High School Diploma -
Fast forward charter high school
Logan, UtSkills
- Great customer service
- Fast learning
- Great communication
- Problem solving
- Great attention to detail
Awards
Award from Verizon for Perfect 10s in a month from customers rating my customer service.
Languages
Fluent in Spanish
Timeline
Dental Assistant
Midtown Dental
02.2021 - Current
Solutions Specialist
Verizon
10.2018 - Current
Customer Service Representative
Herbergers
09.2016 - 10.2018
Server
Williamsburg retirement home
07.2013 - 09.2016
High School Diploma -
Fast forward charter high school
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