Claudia Giraldo
Laurel,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Patient Representative
Livanta LLC
01.2022 - Current
- Ability to work closely with all types of individuals.
- Knowledge of medical terminology.
- Strong computer skills and ability to type beneficiary's perspectives.
- Capable of remaining neutral to work directly with and assist Medicare beneficiaries (patients), their families, and other representatives.
- Handling and triaging beneficiary calls, case intake, staffing the Medicare Helpline, explaining rights and responsibilities as patients covered by the Medicare program, informing Medicare beneficiaries, healthcare providers, and others of QIO activities and responsibilities.
- Software used in Livanta LLC, Amazon workspace, Symantec, Workuments, & MXIE phone system.
Account Coordinator
Advanta Medical Solutions LLC
10.2019 - 12.2021
- Answer Phones
- Arrange Conference Calls and set up meetings as requested.
- Retrieve Mail and log it in
- Liaison for Hospitals
- Maintain coder's schedules.
- Absence, tardiness, early departures, vacation days, sick days, holidays, or general callouts.
- Setting up a lot of virtual calls, maintaining the President, Chief Executive Officer, Sr Program Manager, and Project & Engagement Manager calendars.
- Online software used in Advanta LLC were Workuments, Excel, Microsoft Teams, & Outlook 365.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials, and catering support for internal and client-focused meetings
- Interacted with physicians and other healthcare staff to ask questions regarding patient services
- Worked effectively with staff from all departments to coordinate resolutions.
Office Receptionist / Legal Filing / Assistant Office Manager
Calhoun Properties
02.2013 - 02.2019
- Building long-term relationships with tenants, owners and vendors
- Oversee human resources, and assist in managing overall operations.
- Bringing a proven ability in the client services sector
- Data Entry, Filing, Copy/Scan and Fax documents to various departments
- Answer phone calls / Communicate via Email
- Greet and interact with incoming visitors
- Sell Landlords our Eviction Services Online and Organize documents to manage paper and electronic filing systems of clients.
- Maintain the office calendar with Court & Eviction dates
- Have all folders ready for Court Agents to take to hirings.
- Contact the Sheriff's Department for Eviction dates.
- Weekly folder Checks
- Office Inventory
- Software used were QuickBooks, PayPal & Buildium.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Communicated pertinent information to clients via phone, email, and mail
Medical Assistant
Allergy & Asthma Healthcare
07.2011 - 10.2011
- Greet Patients, patient check in/check out
- Schedule patients/ Follow ups
- Answer phone calls
- PFTs
- Injections (Vaccines & Allergy shots)
- Made sure inventory was stocked
- Verifying insurance
- Sanitized, restocked, and organized exam rooms and medical equipment
Education
Reservoir High School
Skills
- Determination
- Great Customer service
- Learn new tasks easily
- Microsoft Word, Excel, PowerPoint, Outlook
- Multitask / Phone Skills
- Creative Strategy
- Marketing Strategies
- High Reliability
- HIPAA Compliance
- Demographics Information
- Strategic Selling
- 50 WPM Typing Speed
- Research
- Time Management
Certification
Medical Terminology
Languages
Spanish
Timeline
Service Patient Representative
Livanta LLC
01.2022 - Current
Account Coordinator
Advanta Medical Solutions LLC
10.2019 - 12.2021
Office Receptionist / Legal Filing / Assistant Office Manager
Calhoun Properties
02.2013 - 02.2019
Medical Assistant
Allergy & Asthma Healthcare
07.2011 - 10.2011
Reservoir High School
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