Claudia Godinez-Hermeyer
North Salt Lake,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
All Star
MOD Pizza
Woods Cross, UT
01.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Barista
Starbucks
Salt Lake City, UT
06.2023 - 08.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Admissions Team Member
Wild Waves Theme And Water Park
Federal Way, WA
05.2021 - 10.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Streamlined document management for improved organization and easy retrieval of information.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Contributed to increased departmental efficiency by consistently meeting or exceeding established scanning quotas.
- Coordinated with other departments to ensure efficient transfer of scanned documents for further processing or archiving purposes.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Provided friendly customer service to guests and addressed concerns.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
Education
GED -
Horizonte
Salt Lake City, UT06.2024
Skills
- Multitasking
- Computer Skills
- Teamwork and Collaboration
- Organizational Skills
- Conflict Resolution
- Organization and Time Management
- Friendly, Positive Attitude
- Attention to Detail
- POS Systems
- Customer Service
- Payment Processing
- Drawer balancing
- Cash Register Operation
Art
I am a traditional artist and I just started digital recently, I have been drawing since I was 4 years old, my skills are pretty strong when it comes to drawing animals. I have been commissioned before.
Timeline
Barista
Starbucks
06.2023 - 08.2023
Admissions Team Member
Wild Waves Theme And Water Park
05.2021 - 10.2021
All Star
MOD Pizza
01.2021 - Current
GED -
Horizonte