Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claudia Gonzalez

Miami,FL

Summary

Dedicated and experienced server with nearly 5 years of proven excellence in the restaurant industry. Seeking an opportunity to leverage my exceptional customer service skills, strong work ethic, and extensive knowledge of food and beverage to contribute to a dynamic restaurant team. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Self-motivated highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Resort Sales Consulting
Sunny Isles Beach, FL
06.2023 - 08.2023
  • Deliver exceptional customer service by attentively addressing guests' needs and ensuring a memorable dining experience
  • Expertly describe menu items, provide recommendations, and answer questions about ingredients and preparation methods
  • Manage large sections, ensuring efficient table turnover and guest satisfaction
  • Collaborate seamlessly with kitchen staff and bartenders to ensure accurate and timely food and drink orders
  • Handle cash transactions and process payments accurately, while maintaining a clean and organized cash register
  • Uphold the highest standards of hygiene, food safety, and COVID-19 safety protocols.

Server and Bartender

El compadre
Shreveport, LA
07.2021 - 05.2022
  • Deliver exceptional customer service by attentively addressing guests' needs and ensuring a memorable dining experience
  • Expertly describe menu items, provide recommendations, and answer questions about ingredients and preparation methods
  • Manage large sections, ensuring efficient table turnover and guest satisfaction
  • Collaborate seamlessly with kitchen staff and bartenders to ensure accurate and timely food and drink orders
  • Handle cash transactions and process payments accurately, while maintaining a clean and organized cash register
  • Uphold the highest standards of hygiene, food safety, and COVID-19 safety protocols.

Waiter and Bartender

Pollo Braza y Sazon
Hialeah, FL
04.2017 - 05.2021
  • Deliver exceptional customer service by attentively addressing guests' needs and ensuring a memorable dining experience
  • Expertly describe menu items, provide recommendations, and answer questions about ingredients and preparation methods
  • Manage large sections, ensuring efficient table turnover and guest satisfaction
  • Collaborate seamlessly with kitchen staff and bartenders to ensure accurate and timely food and drink orders
  • Handle cash transactions and process payments accurately, while maintaining a clean and organized cash register
  • Uphold the highest standards of hygiene, food safety, and COVID-19 safety protocols.

Storekeeper

Dollar house
Hialeah, FL
02.2016 - 12.2017
  • Received and inspected incoming merchandise shipments to ensure accuracy of delivery, quantity and quality.
  • Maintained accurate inventory records using computerized systems.
  • Developed and implemented effective storage strategies for warehouse supplies.
  • Ensured proper handling, storage and maintenance of all items in the storeroom.
  • Assisted customers with inquiries regarding products and services offered.
  • Organized shelves, racks, bins, cases, drawers and other areas within the storeroom.
  • Conducted regular cycle counts to verify physical inventories against system data.
  • Prepared purchase orders for requested materials according to established procedures.

Server and Bartender

Don Matias
Hialeah, FL
09.2016 - 04.2017
  • Deliver exceptional customer service by attentively addressing guests' needs and ensuring a memorable dining experience
  • Expertly describe menu items, provide recommendations, and answer questions about ingredients and preparation methods
  • Manage large sections, ensuring efficient table turnover and guest satisfaction
  • Collaborate seamlessly with kitchen staff and bartenders to ensure accurate and timely food and drink orders
  • Handle cash transactions and process payments accurately, while maintaining a clean and organized cash register
  • Uphold the highest standards of hygiene, food safety, and COVID-19 safety protocols.

Education

High School Diploma -

Nuestra Señora Del Chinquinquira
Santiago De Cali
02-1998

Some College (No Degree) - Accounting Technician

Universidad San Martin
Cali, Colombia

Skills

  • Customer service
  • Food service
  • Restaurant experience
  • Communication skills
  • Leadership
  • Guest services
  • Departmental support
  • Mail distribution
  • Cash Handling
  • Administrative Support
  • Hospitality services
  • Task Delegation

Timeline

Front Desk Receptionist

Resort Sales Consulting
06.2023 - 08.2023

Server and Bartender

El compadre
07.2021 - 05.2022

Waiter and Bartender

Pollo Braza y Sazon
04.2017 - 05.2021

Server and Bartender

Don Matias
09.2016 - 04.2017

Storekeeper

Dollar house
02.2016 - 12.2017

High School Diploma -

Nuestra Señora Del Chinquinquira

Some College (No Degree) - Accounting Technician

Universidad San Martin
Claudia Gonzalez