CLAUDIA GONZALEZ
Mission,Tx
Summary
I am a fast learner able to multitask and demonstrate the ability to complete tasks accurately despite interruptions and competing demands. Child Protective Investigator adept at identifying dangers and risks with potential for lasting trauma and injury. Adaptable professional working closely with law enforcement and other partners to promote positive outcomes. Supports youth exiting risky environments and finds appropriate resources. Documenting all instances and cases of abuse, neglect and abandonment in compliance with agency rules. Remaining calm, polished and nonjudgmental in stressful situations. Unafraid of working hard and striving to find the best solutions for at-risk children. Committed to ensuring both the protection of children and appropriately conducted investigations.
Overview
9
9
years of professional experience
Work History
Investigator
Department Of Family And Protective Services
06.2023 - Current
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
- Carefully documented statements, observations, and evidentiary materials.
- Enhanced children safety by conducting thorough risk assessments and recommending preventive measures.
- Evaluated complex situations involving multiple risk factors with accuracy while balancing urgency against potential harm.
- Collaborated with law enforcement agencies during joint investigations, ensuring the wellbeing of all involved parties.
- Increased efficiency in case management by utilizing technology tools for data collection, analysis, and reporting.
- Demonstrated empathy towards families facing challenging circumstances while remaining objective during investigations.
- Expedited response times to reports of abuse or neglect by prioritizing cases based on urgency and severity.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
Supervision Specialist
Faith And Family Counseling Services LLC
05.2021 - 06.2023
- Provide line of sight and sound supervision of
- Supervise children in order to be counted towards ratio requirements.
- Encourage and assist in learning competencies for independence.
- Maintain tracking documents, logs, and reporting requirements.
- Work as a team with other Youth Care workers and shift supervisors to promote a safe and healthy environment for the UC.
- Adhere to Case Plan for assigned UC with direction from Caseworkers and/or supervisors.
- Other duties as assigned.
Insulator Helper
Apache Industrial Services Inc.
11.2018 - 07.2019
- I would inspect each harness daily
- Would make sure everyone signed in every morning
- Would do daily paperwork of hours worked for each worker and daily improvements
- Prepared weekly payroll data for processing by the payroll coordinator.
Sales Lead Manager
MetroPCS
08.2015 - 10.2018
- Would make schedule on a weekly basis for workers
- Contacted customers via phone and email to explore connections, offer services and cement relationships
- Held weekly one-on-one meetings to review performance, set goals and provide customized coaching
- Created presentation materials for sales, customer relations, and management purposes
- Oversaw inventory purchases and sales contracts to keep records current and compliant
- Protected payroll operations and maintained employee confidence by keeping information private
- Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.
Education
South Texas College
McAllen, TXBachelor of Science - Psychology
The University of Texas Rio Grande Valley
06.2023
High School Diploma -
Mission High School
Mission, TX06.2013
Skills
- Sorting and labeling
- Examining information
- Quality control
- Activity organization
- Records review
- Microsoft office
- Microsoft Excel
- Microsoft PowerPoint
- Collaboration and Teamwork
- Resilience and persistence
- Multicultural Sensitivity
- Family Dynamics Understanding
- Neglect and abandonment reporting
- Writing and verbal communication
- Mental health awareness
- Substance Abuse Knowledge
- Crisis situations
- De-Escalation Techniques
- Conducting interviews
- Abuse and Neglect Investigation
- Time Management
Timeline
Investigator
Department Of Family And Protective Services
06.2023 - Current
Supervision Specialist
Faith And Family Counseling Services LLC
05.2021 - 06.2023
Insulator Helper
Apache Industrial Services Inc.
11.2018 - 07.2019
Sales Lead Manager
MetroPCS
08.2015 - 10.2018
South Texas College
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
High School Diploma -
Mission High School
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