Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Claudia Gonzalez

Tulare,CA

Summary

Versatile professional with over 10 years of experience in roles ranging from Caregiver at IHSS to Staff Coordinator at The ILM Group Inc. Excelled in high-stress problem-solving and time management, achieving significant improvements in client and employee satisfaction. Demonstrates strong work ethic and exceptional customer service skills, ensuring quality and efficiency in every task. Very Dependable, fast learner, and self motivated individual.

Overview

16
16
years of professional experience

Work History

Caregiver

IHSS In Home Support Services
09.2018 - Current
  • Assist clients with activities of daily living, promoting independence and quality of life.
  • Clean house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assist with dressing guidance, grooming, meal preparation, and medication reminders.
  • Perform light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.


Customer Service Representative

United States Cold Storage
10.2017 - 08.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed timely and effective replacement of damaged or missing products.
  • Answered phone calls, appointment setting, filing

Staff Coordinator/ Recruiter

The ILM Group Inc.
06.2009 - 07.2017

8+ years experience in recruiting and staffing for numerous companies with excellent customer service skills. Job duties included greeting visitors/ applicants and responded to telephone and in person requests for applications. Conducted interviews for applicants for direct hire and temp to hire positions. Managed daily office operations and maintenance of equipment. Presented Safety Orientations for 25+ employees at a time and provided employees with proper safety equipment. Strong work ethic and excellence in multitasking.

Education

High School Diploma -

Upland High School
Upland, CA
06-2002

Skills

  • Respectful and compassionate
  • Time management
  • Dependable and responsible
  • Problem-solving
  • Strong Interpersonal skills
  • Dedicated team player
  • Typing 45 WPM
  • Strong problem solver

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Caregiver

IHSS In Home Support Services
09.2018 - Current

Customer Service Representative

United States Cold Storage
10.2017 - 08.2018

Staff Coordinator/ Recruiter

The ILM Group Inc.
06.2009 - 07.2017

High School Diploma -

Upland High School
Claudia Gonzalez