Claudia Gonzalez
Las Vegas ,NV
Summary
Professional with comprehensive experience in tire services and shop management. Skilled in inventory control, customer service, and team leadership. Focused on collaboration and adaptability to meet changing needs. Strong problem-solving abilities and commitment to safety and efficiency in all operations.
Overview
8
8
years of professional experience
Work History
Tire Shop Supervisor
La Vegas Tire Mart
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Streamlined sales processes, enhancing efficiency and productivity within the team.
- Developed customized tire solutions for clients, resulting in higher customer satisfaction and loyalty.
- Assisted customers with finding best tires for driving needs and specific vehicles.
- Enhanced showroom presentation with strategic product displays that showcased top-selling items prominently.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved customer satisfaction by overhauling customer service protocols and customer engagement techniques.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
STONE Dispatcher
Arizona Stone
02.2020 - 04.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Sales Representative
Tire Mart
06.2017 - 03.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Sunrise Mountain Highschool
Las Vegas, NV06-2016
Skills
- Multitasking
- Customer service
- Stress tolerance
- Attention to detail
- Problem-solving abilities
Tire knowledge expertise
- Adaptability and flexibility
- Relationship building
- Invoice processing
- Sales strategy development
- Pricing strategy
- Vendor relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tire Shop Supervisor
La Vegas Tire Mart
12.2023 - Current
STONE Dispatcher
Arizona Stone
02.2020 - 04.2021
Sales Representative
Tire Mart
06.2017 - 03.2020
High School Diploma -
Sunrise Mountain Highschool
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