Claudia Gonzalez

• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Conducted regular assessments of bartender skills, providing constructive feedback for continuous improvement.
• Crafted innovative cocktails and beverages to enhance customer satisfaction.
• Developed and maintained strong relationships with regular customers.
• Served high customer volumes during special events, nights, and weekends.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Controlled line and crowd with quick, efficient service.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

• Prepared food items in compliance with recipes and portioning control guidelines.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Transitioned between breakfast and lunch service.
• Created identical dishes numerous times daily with consistent care, attention to detail and quality.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

• Listened carefully to customers and explained complex insurance information simply and concisely.
• Resolved computer and system networking problems to maintain user productivity.
• Maintained documentation and resources regarding problem resolution for reference in future instances.
• Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
• Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
• Removed malware, ransomware and other threats from laptops and desktop systems.

• Helped customers choose items based on menu options, dietary needs and preferences.
• Managed multiple tasks in high-volume environment.
• Addressed guest complaints and resolved issues to promote satisfaction.

• Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
• Checked prices and calculated totals for accurate invoice processing.
• Performed data entry and completed proper paperwork.
• Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
• Recorded information, shortages and discrepancies to keep records current and accurate.

• Stayed ready for quick turnovers by pre-bussing tables.
• Helped guests at tables when in need of assistance.
• Reset tables between guests by restocking low items and wiping down surfaces.
• Established welcoming atmosphere by greeting each guest warmly.
• Trained new staff in front-of-house procedures, customer relations and cleaning.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Utilized POS system to receive and process food and beverage orders.

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• Maintained cleanliness and organization in kitchen and storage areas.
• Operated kitchen equipment and tools to prepare menu items efficiently.
• Collaborated with front-of-house staff to ensure timely service delivery.
• Prepared food and drinks while following safe food handling procedures.
• Maintained and sanitized service stations, prep areas, and countertops.
• Checked food preparation and presentation to verify quality and consistency.