Claudia Gonzalez
Oxnard,USA
Summary
Medical support professional with comprehensive experience in back office functions, ensuring smooth clinical operations and accurate documentation. Known for reliability and adaptability in dynamic environments, fostering collaborative team atmosphere. Expertise in patient communication, medical record handling, and adherence to healthcare protocols.
Overview
20
20
years of professional experience
Work History
Back Office Medical Assistant
Rassetti Gynecology OB/GYN
Oxnard, CA
07.2020 - 05.2025
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Assisted in patient intake by collecting medical histories and preparing necessary documentation.
- Coordinated communication between patients and healthcare providers to facilitate timely follow-ups.
- Maintained electronic health records with high accuracy, ensuring compliance with regulations.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Ordered prescription refills on behalf of existing office patients.
- Increased accuracy of diagnostic testing by diligently following laboratory protocols and handling specimens appropriately.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Back Office Assistant
Rassetti Gynecology OB/GYN
Oxnard, CA
09.2018 - 10.2019
- Assessed patients and documented patient histories.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
- Multi-tasked general office duties such as answering multiple telephone lines.
- Performed vitals and assisted in administering injections as well as injection education.
- Showed patients to examination rooms and prepared them for physician exam.
- Provided patient education.
- Ordered lab tests, x-rays, MRI, Ultrasound.
- Verifying insurances via on-line and phone.
- Financial coordination
- Urinalysis.
- Drainage tube and Suture Removal.
- Medication Preparation and Distribution.
- Cared for Patients’ Safety during all ambulatory activities.
- Office procedure in-office hysteroscopies
Back Office Dental Assistant
Dr. Tai Duc Duong
02.2013 - 08.2016
- Assisted in patient intake and scheduling, ensuring efficient workflow in dental practice.
- Managed sterilization of instruments, adhering to health and safety protocols for infection control.
- Supported dental procedures by preparing materials and equipment for optimal efficiency during treatments.
- Maintained accurate patient records, enhancing data integrity and accessibility for clinical staff.
Front Receptionist
Insurance Company (Auto, Home)
02.2013 - 04.2014
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries related to auto and home insurance policies.
- Coordinated communication between clients and insurance agents, facilitating timely resolution of claims.
- Developed informational materials for clients about insurance coverage options, enhancing understanding and engagement.
- Assisted in maintaining a clean and organized reception area, providing a welcoming atmosphere for guests.
Medical Assistant (Back Office)
Island View Gastroenterology
Ventura, CA
06.2011 - 11.2012
- Assisted in patient intake processes, ensuring accurate documentation and data entry.
- Conducted vital sign assessments and prepared patients for examinations.
Front Office Assistant
Cabrillo Radiation Oncology
Ventura, CA
03.2009 - 08.2010
- Managed patient scheduling and appointment coordination to optimize daily operations.
- Developed and implemented efficient front desk procedures to enhance patient experience.
- Collaborated with healthcare professionals to facilitate effective communication between departments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Front Office Assistant
Magnolia Family Clinic
Oxnard, CA
10.2008 - 02.2009
- Streamlined check-in processes, reducing wait times and improving patient satisfaction scores.
- Responded to inquiries from callers seeking information.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
Medical Assistant Front/Back Office
David N Michelson M.D
Thousand Oaks
04.2005 - 03.2008
- Administered medications and monitored patient vital signs for optimal care.
- Educated patients on treatment plans and medication usage to enhance understanding.
- Supported clinical staff by preparing examination rooms and assisting during procedures.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Medical Assistant Front/Back Office Medical -
Career Services
Oxnard, CAHigh School Diploma - undefined
Oxnard High School
Oxnard, CASkills
- Bilingual (Spanish)
- Treatment Of Hep C
- Clinical Experience
- Medical Assisting
- Wound Care
- Pre- And Post-Surgical Care
- Obtaining/Charting Vital Signs
- Customer Service
- Assisted physician during surgeries
- Blood Withdrawal Certification
- Venipuncture/Blood Drawn
- Sterilization Techniques
- Alphabetical/Numerical Filing
- Chart Preparation/Filing
- Minor Surgery Assistance
- EKG
Timeline
Back Office Medical Assistant
Rassetti Gynecology OB/GYN
07.2020 - 05.2025
Back Office Assistant
Rassetti Gynecology OB/GYN
09.2018 - 10.2019
Back Office Dental Assistant
Dr. Tai Duc Duong
02.2013 - 08.2016
Front Receptionist
Insurance Company (Auto, Home)
02.2013 - 04.2014
Medical Assistant (Back Office)
Island View Gastroenterology
06.2011 - 11.2012
Front Office Assistant
Cabrillo Radiation Oncology
03.2009 - 08.2010
Front Office Assistant
Magnolia Family Clinic
10.2008 - 02.2009
Medical Assistant Front/Back Office
David N Michelson M.D
04.2005 - 03.2008
High School Diploma - undefined
Oxnard High School
Medical Assistant Front/Back Office Medical -
Career Services