Claudia Gonzalez Duran
Pomona, CA,California
Summary
Exceeds expectations through compassion and initiative. Transportation for passengers with disabilities pickups and drop offs , ultimately satisfying customers. Follows safety protocols with the Securement mobility device,will creating a comforting atmosphere for clients. Dedicated to achieve greater opportunities and to improve in personal growth.
Overview
4
4
years of professional experience
Work History
Access Driver
San Grabriel Transit Inc.
09.2023 - Current
- Collaborated with dispatchers to optimize route planning, resulting in reduced travel time and increased overall efficiency.
- Adhered to all local, state, and federal transportation regulations, ensuring safe operation of the vehicle at all times.
- Handled emergency situations calmly and efficiently by following established protocols, ensuring passenger safety and well-being at all times.
- Navigated diverse road conditions skillfully while transporting passengers safely to their destinations without incident.
- Assisted passengers in boarding and disembarking the vehicle, providing necessary support to ensure a smooth transition.
- Managed time effectively to ensure prompt arrivals at pickup locations while also accommodating any unforeseen delays or schedule changes.
- Adapted quickly to new technologies introduced within the company''s fleet management system, increasing operational effectiveness as an Access Driver.
- Increased route efficiency by utilizing GPS technology and staying current on traffic patterns.
- Fostered a positive and inclusive atmosphere within the vehicle, accommodating diverse passenger needs with empathy and understanding.
- Maintained clean and orderly vehicles, creating a pleasant environment for passengers during their journey.
- Participated in ongoing training sessions to stay current on industry best practices, enhancing service quality as an Access Driver.
- Promoted company values by consistently providing excellent service and maintaining a professional demeanor as an Access Driver.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Documented mileage, deliveries, pickups, customer issues and damages.
Lyft
Lyft
09.2022 - 06.2023
- Five star rating, silver rank.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Followed company guidelines and policies when interacting with passengers, enforced seatbelts.
- Built and maintained positive relationships with passengers by providing friendly service, offering accommodations in both English and Spanish.
- Responded to passenger concerns and complaints politely and professionally.
- Clean vehicle and always wore a mask to avoid germ and infection spread.
Elderly Caregiver
Private Home
08.2022 - 12.2022
- Showered and assisted in personal duties because of her dementia, making her not independent.
- Gave medications at designated time and monitored her vitals, blood sugar levels, blood pressure, pulse, and her temperature.
- Lightly cleaned her area.
- Physical therapy through walks and stretches.
- Took her to her doctor appointments and soothed her when she was in the hospital.
- Guided her with patience and respect but with authority to help her.
DoorDash
DoorDash
10.2021 - 06.2022
- Critical thinking to compromise in situations of malfunctions or errors.
- Delivered food to customers neatly and quickly. Kept the food in a thermo to keep it warm.
- Self-motivated, with a strong sense of personal responsibility.
- Open communication with clients to fulfill all of their preferences.
Uber Eats
Uber Eats
06.2021 - 02.2022
- Critical thinking to compromise in situations of malfunctions or errors.
- Delivered food to customers neatly and quickly. Kept the food in a thermo to keep it warm.
- Self-motivated, with a strong sense of personal responsibility.
- Open communication with clients to fulfill all of their preferences.
Education
High School Diploma -
HiSet Online School
11.2025
Skills
- Auto sufficient
- Flexible and Adaptable
- Customer Service
- Organization and Time Management
- GPS Mapping
- Cautious driving
- Vehicle navigation
- Time management
- Problem resolution
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Access Driver
San Grabriel Transit Inc.
09.2023 - Current
Lyft
Lyft
09.2022 - 06.2023
Elderly Caregiver
Private Home
08.2022 - 12.2022
DoorDash
DoorDash
10.2021 - 06.2022
Uber Eats
Uber Eats
06.2021 - 02.2022
High School Diploma -
HiSet Online School
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