Claudia Grasso
Gainesville,Florida
Summary
Highly experienced manager with 10 years of entrepreneurial and management skills who is comfortable working independently as well as collaborate with team members. Strong work ethic with adaptability and detail-oriented skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner of JollityPop Handmade Gifts
JollityPop
Celebration, FL
01.2020 - Current
- Managed daily operations of business and created marketing strategies by analyzing industry trends to develop competitive strategies.
- Organized an event and managed a team of volunteers
- Managed social media platforms for marketing purposes
- Developed strategic plans to increase profitability and efficiency.
- Negotiated contracts with vendors and suppliers.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Set pricing structures according to market analytics and emerging trends.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Resolved issues quickly through meticulous research and quick decision-making.
Insurance Agent
Geico Castellani Insurance
Gainesville
01.2022 - 01.2023
- Assisted in translation of Spanish clients
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Assessed customer risk levels and recommended appropriate coverage options while educating customers on the importance of maintaining adequate insurance coverage.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Understanding the variety of insurance coverage we serviced which boat insurance, auto insurance, renters insurance, rv insurance, and umbrella.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
Welcome Center Management Supervisor
The Berkley Group/ Vacation Village Resorts
Kissimmee
01.2011 - 01.2020
- Assisted with onboarding and conducting interviews
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Collaborate with managers on marketing and sale projects
- Created and presented monthly reports to management on sales performance.
- Collaborated with marketing department to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Created content for promotional materials, including brochures, flyers, and websites.
- Conducted customer research to gain insights into consumer behavior.
Master Hair Stylist
Cary
01.2005 - 01.2010
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Created updos for special occasions like weddings or proms.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
Co-owner of Capelli Salon
Capelli Salon
Greenville
01.1999 - 01.2002
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Monitored stock levels to ensure availability of products.
- Researched new suppliers for cost savings opportunities when needed.
- Responded promptly to requests from customers regarding product availability.
Education
Montgomery College
Skills
- Bilingual in Spanish and can understand Portuguese
- Conducting orientation and onboarding sessions and paperwork
- Multi- Task and Time Management
- Bookkeeping
- Exceptional attention to detail
- Complaint and conflict resolution
- Report Generation
- Proficient in Technology
- Intermediate skills in Microsoft Suites
Accomplishments
- Promoted at Outside Public Contact (OPC) to Welcome Center Manager before one year of employment due to excellent customer service and leadership skills.
- Introduced new ideas (that were implemented) to pre-qualified customers before their presentation in order to help reduce time and money wasted by the company and clients.
Certification
- Insurance Agent License
- Home Stager Certificate
Languages
Spanish
Professional
Portuguese
Limited
Timeline
Insurance Agent
Geico Castellani Insurance
01.2022 - 01.2023
Owner of JollityPop Handmade Gifts
JollityPop
01.2020 - Current
Welcome Center Management Supervisor
The Berkley Group/ Vacation Village Resorts
01.2011 - 01.2020
Master Hair Stylist
01.2005 - 01.2010
Co-owner of Capelli Salon
Capelli Salon
01.1999 - 01.2002
Montgomery College