Claudia Grijalva
Orange,CA
Summary
I take pride in fostering a positive workforce by mentoring, guiding, and advising staff in various areas, such as education, career development, and personal growth, therefore increasing the employee’s confidence and improving their overall performance in their respective areas. Causing the trickle effect of a positive work environment and excellent productivity. In addition, to learning and growing my skills!
I am a driven problem solver who handles multiple tasks and projects simultaneously. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
30
30
years of professional experience
Work History
Administrative Manager
Orange County Sheriff Department
01.2020 - Current
- Management and overseeing multiple offices and multiple employees.
- Handled recruitment, hiring, managing, and onboarding of new staff for various positions within my unit.
- I coordinate training for staff from Senior Supervisors, Line Supervisors, line staff, Deputies, Sergeants, Captains, and even Commanders.
- Guidance, Mentoring formally or informally in various areas, such as education, career development, and personal growth, therefore increasing employee’s confidence, improving their performance in their respective areas, develop their skills, knowledge, and potential.
- Prioritize managing my teams effectively by distributing tasks evenly among them.
- Mitigate public complaints and employee issues by utilizing a positive approach to resolving issues.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately to facilitate smooth daily operations.
- Tackle challenging personnel issues with poise and grace. Seeking opportunities to develop and strengthen staff.
- I possess strong verbal and written communication skills, and can effectively and efficiently demonstrate my expertise in Civil Operations and other related areas. Whether I'm preparing reports, delivering presentations, or communicating with team members, I can convey complex concepts clearly and effectively to ensure optimal outcomes. My ability to articulate information concisely and coherently allows me to build strong relationships with clients and colleagues and enables me to deliver exceptional results that align with project goals and objectives.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Experience in OCMeter (Concur) submitting requests for travel and educational reimbursements.
- Completed bi-weekly payroll for 33 employees.
- Significantly improved overall morale of my employees, leading to better work environment, which has resulted in increased productivity.
- Negotiated and executed contracts on behalf of the department.
- Promoted a culture of continuous improvement by encouraging team members to propose innovative solutions for increased efficiency and effectiveness.
- Coordinated office events, seminars, and meetings for staff and clients.
- Delivered performance reviews, recommending additional training or advancements.
- I am an expert in Microsoft Suite and creative tools, such as Microsoft Word, SharePoint, Outlook, PowerPoint, MS Lists, MS Forms, and MS Visio. I am also an expert in submitting expediters for travel requests, building maintenance, training, and vendor contracts. Experience in OC Meter, OC Time (Concur), In Time, Eureka, CAP+, OC Ready- Asset Work, and County Suite Sheriff. Ensuring full approval from County Counsel for the vendor contract, when needed.
Courtroom Operations Supervisor II
Orange County Superior Court
03.2006 - 01.2020
- Supervised and oversaw from 10 to 70 employees
- Managed multiple offices/courtrooms and multiple facilities
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress toward goals and making adjustments as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Courtroom Clerk
Orange County Superior Court
05.1999 - 03.2006
- Enhanced courtroom efficiency by accurately maintaining and organizing case files, transcripts, and other legal documents.
- Assisted judges in managing court proceedings by coordinating schedules, preparing orders, and ensuring proper follow-up on cases.
- Improved communication between court staff and attorneys by promptly distributing necessary paperwork and providing regular updates on case statuses.
- Expedited trial processes with efficient docket management, ensuring timely hearings for all parties involved.
- Calendar preparation,
- Completion of Minute Orders of all hearings (i.e., civil, complex, family law, civil appeals, etc...,)
- Case management,
- Scheduling of various types of hearings,
- Maintaining exhibits during the trial,
- Training other clerks,
- Answering questions from the general public, attorneys, and other Judicial Officers,
- by phone, in person, or via correspondence.
- Inputting various documents into the Banner (Civil’s older case management system).
- In this capacity, I was selected and participated in the Joint Working Sessions for the development of the CCMS-V3, at the Deloitte offices
Court Processing Specialist I/II & Courtroom Asst
Superior Court Of California County Of Orange
12.1993 - 05.1999
- Enhanced processing efficiency by optimizing workflows and implementing new software tools.
- Streamlined data entry processes for increased accuracy and reduced errors in documentation.
- Contributed to team success by consistently meeting or exceeding productivity targets and quality standards.
- Served as a mentor to junior team members, providing guidance and support for their professional growth and development.
- Took ownership of special projects, coordinating resources and timelines to ensure successful completion within specified parameters.
- Participated in regular departmental meetings, contributing valuable insights towards streamlining operations and improving team performance.
- Maintained high levels of accuracy throughout daily tasks, resulting in a strong track record of minimal errors or rework required.
- Exhibited strong attention to detail when reviewing documents, consistently catching errors before they reached clients or external partners.
- Assisted in the development of training materials for new hires, facilitating a smooth onboarding experience for incoming team members.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally.
- Maintained strict adherence to compliance regulations, ensuring accurate processing of sensitive information.
- Collaborated with cross-functional teams to address complex issues and develop solutions that improved overall operations.
- Sorted and processed incoming reports before putting data into processing software.
Education
Bachelor of Science - Business Management
University of Phoenix
Costa Mesa10.2008
Associate of Arts - Liberal Arts And General Studies
Rancho Santiago College/Santa Ana College
Santa Ana, CA05.1998
Leadership Development Institute
Brandman University
Irvine, CA05.2013
Skills
- Microsoft Office Suite
- Organization and Multitasking
- Employee Development
- Customer Service Management
- Travel Coordination
- Budgeting and Expense Monitoring
- Team Collaboration
- Project Management
Timeline
Administrative Manager
Orange County Sheriff Department
01.2020 - Current
Courtroom Operations Supervisor II
Orange County Superior Court
03.2006 - 01.2020
Courtroom Clerk
Orange County Superior Court
05.1999 - 03.2006
Court Processing Specialist I/II & Courtroom Asst
Superior Court Of California County Of Orange
12.1993 - 05.1999
Bachelor of Science - Business Management
University of Phoenix
Associate of Arts - Liberal Arts And General Studies
Rancho Santiago College/Santa Ana College
Leadership Development Institute
Brandman University
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