CLAUDIA G. ROJO

* Conducted Title Profile trainings for 20+ users via Zoom/Teams

* Ran Monthly Usage Reports and client list within the Title Administration Portal

* Created Users and reset passwords within the Title Pro Admin Portal

* Ran requests for full chains of title, CC&R's, easements, Back Plant look up, Underlying searches, Tract searches, Document request, Map searches.

* Ran Searches for New Developments

* Opened Orders

* Created Property Profiles

* Ran Farm Lists

* Familiar with the following products: Title Pro, Title Pro Admin., Title Point, Dynamics, Data Tree, Date Trace, Farm Utility, Soft Pro, Market Share

• Continuously strive to create opportunities for training and growth
• Communicate effectively with clients and internal colleagues from call origination to fulfillment
• Connection between company and client in knowledgeably identifying concerns and ensuring precise Interpretations
• Front line representative managing high volume incoming contacts from email and phone channels
• Multitasking ability to effectively manage projects tasked
• Develop relationships and maintain consistent contact with client executives and end-users exuding passion of service and commitment in a friendly tone with every contact
• Listen, adapt and resolve inquiries and concerns while successfully exceeding service levels

• Worked closely with management in providing property tax information for major mortgage companies
• Exceeded Production Number as well as quality standards of 99% in production driven compliance metrics
• Served as company representative to communicate with local government employees to obtaining accurate information while multi-tasking and working multiple phone lines, fax and in-house clients
• Managed parcel verification, parcel validation, home owner verification, address verification and property research

• Administered all office tasks including, accounts receivable, accounts payable, switchboard, appointments and greeting customers
• Organized and supported owner as admin assistant to complete/update schedules, appointments, expense accounts and other miscellaneous administrative tasks

• First and last impression on client base assisting with questions, sales and checkout procedures
• Organized, scheduled trainings and followed up on all employees within various department areas to ensure a successful launch and preservation on their new roles
• Promoted to auditor and accountable for auditing sale prices to ensure the accuracy of marked prices matching discounted values
• Coordinated trainings in classroom settings for 5-10 employees at a time on auditing procedures and deadlines