Claudia Gueren

Creative and detail-oriented lead artist specializing in makeup artistry and brow design. Responsible for delivering high-quality beauty services, training junior artists, and ensuring client satisfaction through artistry, professionalism, and innovation. Skilled in shaping, tinting, lamination, and makeup applications tailored to diverse clientele and occasions.

Key Responsibilities:

• Provide expert brow services including shaping, waxing, threading, tinting, and lamination.
• Perform full-face makeup applications for events, photoshoots, and everyday glam looks.
• Lead and mentor a team of junior artists, providing training and feedback on techniques, trends, and customer service.
• Maintain high standards of sanitation, product knowledge, and professional presentation.
• Consult with clients to understand needs, recommend services, and deliver customized results.
• Assist with creative direction for marketing campaigns, social media content, and branding initiatives.
• Stay updated on the latest beauty trends, tools, and products to elevate services.
• Manage appointment scheduling, inventory, and client records for efficient operations.
• Ensure a welcoming and professional client experience, fostering loyalty and repeat business.

• Organized and efficient executive assistant with five years of experience in office management and physician support.
• From balancing schedules to planning corporate events, I’m uniquely skilled in managing all aspects of a front office.
• Resourceful executive assistant and skilled time manager with experience supporting four executives and booking their monthly travel schedules.
• Improved current business processes for handling bank and general ledger reconciliation to reduce error rate by 10%
• Delegate tasks and manage workload in a balanced and stress-free manner.
• Helped in increasing weekly sales by emphasizing supplement bundles and specialized plan of care for our patients.
• Assisted in setting up procedures and protocols to maintain high quality standards.
• Prepared and analyzed statistical reports, evaluated case reports to identify data inconsistencies, generating final reports with over 97% accuracy rate.

• Coordinate surgeries, obtain authorizations, verify insurance eligibility & benefits.
• Submit surgeries to the hospital or Ambulatory Surgery Center, enter surgeries on OR excel spreadsheet & Physician’s calendar.
• Oversee Physician’s calendar, coordinate meetings, appointments and time off.
• Providing excellent customer service to both patients and family members as well as vendors.
• Registering patients with data entry as they arrive for appointment and collect copayment as needed.
• Monitoring inventory of medications, medical supplies and office supplies.
• Preparing clinics for following day appointments, verifying insurances, calling and confirming with patients.
• Taking messages for providers with concern about surgery or any concern regarding treatment.
• Completing and faxing Plans of Care (POCs) to therapists.
• Assist with daily practice operations, registration, and appointments.
• Coordinate care for patients with community physicians and clinics.
• Work in collaboration with manager and staff on daily tasks and challenges.

• Make outbound calls to prospective patients within 24-48 hours of receiving inquiry. Answer incoming calls from patients
• Evaluate patients for procedures they are interested in and suggest procedures based on their wants/needs and surgeon recommendations.
• Educate patients on the procedure, what it entails, what labs/ clearances are required based on their age and medical history
• Create invoices and ensure that all documents have been signed, completed and uploaded before the end of the pay-period.
• Meet sales goals consistently (4 Million dollars sold within a year time span)
• 3 time Quality Assurance Superstar (maintaining at least 95% average customer service experience)
• Manage the booking of multiple surgical cases for over 15 surgeons.

• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians upon their arrival.
• Operate the cash register, take payments for services rendered and issue change and receipts.
• Organizing and scheduling appointments.
• Monitoring and ordering inventory of supplies and equipment.
• Update client records with contact and billing details, appointment and services offered.
• Ensure that the cash drawer or register is balanced at the end of the day.
• Maintain positive work relationships with vendors to ensure that sufficient salon supplies are available.

• Greeted all clients and visitors, ensuring that they received an outstanding first impression of the company.
• Assisted with office shipping and mass mailing of thousands of monthly invoices to the company’s clients.
• Coordinated and scheduled meetings for staff members. Monitored office supplies and replenished stock as necessary.
• Handle 90+ calls/emails daily, retrieving customer data, receiving messages and routing calls when necessary.
• Produced reports, presentations, spreadsheets, graphs, charts, and diagrams.