Claudia Guillot
Hialeah,FL
Overview
22
22
years of professional experience
Work History
Adminstrative Assistant
Dr. Weismann and Mehrel
07.2003 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Performed research to collect and record industry data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collected and documented patient medical information such as blood pressure and weight.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Verified signatures and checked medical charts for accuracy and completion.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Followed exact procedures for handling transfers and other releases of medical records.
- Assisted in preparation of medical reports for external parties.
- Maintained accuracy, completeness, and security for medical records and health information.
- Sorted and distributed incoming and outgoing medical records.
- Tracked and monitored requests for medical records release.
- Developed and implemented new filing system for medical records to improve efficiency.
- Processed and tracked requests for medical records from external organizations.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Identified new methods to optimize medical records management.
Education
No Degree - Pre Med
Barry University
Miami, FLHigh School Diploma -
St Jeans Baptiste High School
Manhattan, NY06-1985
Skills
- Check processing
- Reception oversight
- Scheduling
- Letter preparation
- Filing
- Records retrieval
- Bookkeeping
- Mail handling
- Medical bill auditing
- Medical terminology
- Office equipment maintenance
- Multitasking and prioritization
- Back office operations
- Resourceful
- Timeline planning and management
- Highly organized
- Health insurance processing
- Data entry documentation
- Multi-line phone proficiency
- Microsoft Excel
- Clerical support
- Inventory supplies
- Office management
- Record preparation
- Document retrieval
- Recordkeeping
- Critical thinking
- Insurance processing
- HCFA common procedure coding systems (HCPCS)
- Strong problem solver
- Client relations
- Attendance records preparation
- Meticulous attention to detail
- Records management
- Confidential document control
- Administrative support
- Invoice processing
- Email management
- Task prioritization
- Medical billing
- Account reconciliation
- Deadline oriented
- Credit and collections
- Billing and coding
- File organization
- AP/AR proficiency
- [Language] fluency
- Administrative operations
- Professional and mature
Languages
Creole
Full Professional
Spanish
Full Professional
English
Full Professional
Timeline
Adminstrative Assistant
Dr. Weismann and Mehrel
07.2003 - Current
No Degree - Pre Med
Barry University
High School Diploma -
St Jeans Baptiste High School