Claudia Gutierrez
Edinburg ,TX
Summary
Adept at differentiated instruction and building strong relationships, I significantly enhanced student achievement at Lockhart ISD by tailoring learning to individual styles. My collaborative teamwork and problem-solving skills, honed across educational and customer service roles, consistently exceed employer expectations, fostering environments where growth and positive outcomes flourish. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Elementary Teacher
Lockhart ISD Alma Brewer Strawn Elementary
08.2022 - 09.2024
- Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
- Implemented creative classroom management techniques to maintain an orderly and focused learning environment.
- Promoted a positive classroom environment by establishing clear expectations and fostering strong communication between students, parents, and staff members.
- Evaluated student progress regularly through formative assessments, adjusting teaching strategies as needed for improved outcomes.
- Increased overall student achievement by utilizing differentiated instructional methods tailored to individual learning styles.
- Developed strong relationships with students and their families through consistent communication and involvement in school events.
- Collaborated with colleagues to develop cross-curricular lesson plans, deepening students'' understanding of multiple subjects.
- Built positive relationships with parents to involve families in educational process.
- Served on school committees focused on improving instructional practices, furthering professional growth, and advancing educational initiatives.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
- Incorporated multicultural perspectives into lesson plans, promoting diversity awareness among students.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
- Taught core subjects of math, science, technology, and history.
Customer Experience Bilingual Representative
Conduent Health Administration
11.2021 - 07.2023
- Conducted market research on potential opportunities within the Hispanic community to drive business growth.
- Developed strong relationships with international clients by offering language-specific assistance.
- Managed list of assigned leads requiring follow-up and maintained departmental quality metrics.
- Contacted and communicated with potential new clients and used various communication channels and dual languages when requested.
- Enhanced customer satisfaction by addressing and resolving issues in both English and Spanish languages.
- Collaborated with team members to ensure efficient handling of bilingual support requests.
- Demonstrated flexibility by adapting quickly to changing customer needs or preferences requiring language skills adjustments during interactions.
- Reduced response times for Spanish-speaking customers, expediting resolution processes.
- Maintained professionalism when dealing with difficult situations or conflicts involving cross-cultural misunderstandings, leading to satisfactory resolutions for all parties involved.
- Managed multiple assignments simultaneously while maintaining attention to detail and ensuring timely completion of tasks.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
Elementary Substitute Teacher
Donna ISD Single Terry Elementary
08.2018 - 05.2019
- Built strong relationships with students, parents, and colleagues to promote a positive learning environment.
- Implemented differentiated instruction strategies for students with varying abilities, fostering an inclusive classroom environment.
- Provided individualized support for struggling students by offering extra help sessions and modifying lesson plans to suit their needs.
- Boosted student engagement and participation through the implementation of interactive learning techniques.
- Improved overall classroom management by establishing a consistent routine and implementing clear expectations for behavior.
- Participated in professional development opportunities to stay current on best practices in education and enhance teaching skills.
- Promoted critical thinking skills by incorporating problem-solving activities into daily lessons.
- Enhanced student comprehension by employing various teaching methods and tools, such as group activities and visual aids.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Followed lesson plans designed by absent teachers.
- Utilized variety of instructional strategies to meet individual student needs.
- Monitored student performance and provided feedback to inform instruction.
- Enforced school and class rules to maintain order in classroom.
- Implemented classroom management techniques to maintain positive learning environment.
- Documented student progress and provided regular updates to parents.
- Monitored student behavior and administered discipline as needed.
- Assisted students in mastering subject material and preparing for tests.
- Developed and implemented behavior management plans for students with challenging behavior.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Developed lesson plans to align with grade-level standards and objectives.
- Collaborated with other educators to plan and review instruction.
Senior Customer Service Representative
Maximus Inc
12.2011 - 05.2016
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Processed, scheduled and executed customer orders for new and established customers.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Escalated issues to proper supervisors when standard processes were not effective.
- Reduced call wait times by implementing effective time management techniques within the team.
- Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Bachelor of Science - Elementary ED Bilingual Interdisciplinary Studies
The University of Texas Rio Grande Valley
Edinburg, TX12.2019
Associate of Science - Certification Licenses Substitute And Teacher Aid
South Texas College
Mcallen, TX09.2017
Skills
- Differentiated Instruction
- Relationship Building
- Lesson Planning
- Team Collaboration
- Technology Integration
- Positive Reinforcement
- Growth Mindset
- Problem-solving skills
- Oral communication
- Materials sourcing
- Proficient in [Software]
- Compliance standards
- Collaborative Teamwork
- Individualized Learning
- Project-based learning
- Attention to Detail
- Patience and Persistence
- Teacher Collaboration
- Safe, Positive Learning Environment
- Time Management
- Multitasking and Organization
- Conflict Resolution
- Goal Setting
- Interpersonal Communication
- [Language] Fluency
- Problem-Solving
- Excellent Communication
- Interpersonal Skills
- Professionalism
- Time management abilities
- Progress Reporting
- Child Development
Certification
- Google Analytics Individual Qualification (IQ) – Google.
- Microsoft Office Specialist (MOS) - Microsoft.
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
- Elementary Education Certification - [State] Department of Education.
- First Aid Certification - American Red Cross or American Heart Association.
- Positive Discipline in the Classroom Educator – Positive Discipline Association.
Languages
Spanish
Full Professional
Interests
- Personal Development and Self-Improvement
Timeline
Elementary Teacher
Lockhart ISD Alma Brewer Strawn Elementary
08.2022 - 09.2024
Customer Experience Bilingual Representative
Conduent Health Administration
11.2021 - 07.2023
Elementary Substitute Teacher
Donna ISD Single Terry Elementary
08.2018 - 05.2019
Senior Customer Service Representative
Maximus Inc
12.2011 - 05.2016
Bachelor of Science - Elementary ED Bilingual Interdisciplinary Studies
The University of Texas Rio Grande Valley
Associate of Science - Certification Licenses Substitute And Teacher Aid
South Texas College
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