Claudia Gutierrez
Miami,FL
Summary
Dynamic Commercial Executive with a proven track record at Avianca Express, where I spearheaded initiatives that significantly enhanced customer service and team performance. Expert in negotiations and cross-functional team leadership, I excel in interpersonal communication and problem-solving, driving operations to exceed revenue goals.
Overview
6
6
years of professional experience
Work History
Commercial Executive
Avianca Express
MIAMIA, FL
11.2022 - Current
- Compliance with the commercial budget, support for courier agencies.
- Developed effective communication channels between customers and organization for improved customer service experience.
- Coached, developed and motivated team to achieve revenue goals.
Commercial Agent
A Tiempo Cargo
Miami, FL
02.2019 - 10.2022
- Maintained accurate records of all client communications and transactions.
- Opening new courier agencies.
- Negotiation of agency rates with the freight forwarder.
- Negotiation and opening of a new destination to South America.
Education
Master of Arts - Commercial Managment
UNIVERSIDAD DE LA SABANA
COLOMBIA06-2012
Bachelor of Arts -
UNIVERSIDAD SAN MARTIN
COLOMBIA11-2003
Skills
- Interpersonal communication
- Client relations
- Active listening
- Problem-solving abilities
- Event management
- Corporate communications
- Cross-functional team leadership
- Negotiation expertise
- Operations management
Timeline
Commercial Executive
Avianca Express
11.2022 - Current
Commercial Agent
A Tiempo Cargo
02.2019 - 10.2022
Master of Arts - Commercial Managment
UNIVERSIDAD DE LA SABANA
Bachelor of Arts -
UNIVERSIDAD SAN MARTIN
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