Summary
Work History
Education
Skills
Timeline
Volunteer
Claudia Guzman

Claudia Guzman

Aurora,IL

Summary

I maintain a well professional attitude with extensive experience in customer service at Chicanita Bakery, excelling in cash handling and fostering customer loyalty. Bilingual in Spanish and English, I have a strong communication and empathy to enhance client/patient interactions, while consistently maintaining high standards of cleanliness and mentoring new staff for improved performance.

Friendly and reliable with positive attitude and excellent Understandings of the importance of maintaining good and professional relationships. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Reliable employee seeking an opportunity to be a part of this industry. Offering excellent communication and good judgment.

Work History

Cashier/Costumer Service

Chicanita Bakery
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Attentive with costumer’s questions and orders.
  • Work the Cash register during shift/Charge costumers for items that they purchased.

Private Caregiver

Private Nursing Group
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living activities for improved quality of life.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Managed patient medications, ensuring accurate dosages and timely administration.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted patients with self-administered medications.
  • Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.

Teacher Assistant

Mommy and Aiden Academy
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
  • Maintained a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
  • Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teachings
  • Care for the students while in the playground.
  • The children were of age 0-12yrs old.
  • Some slight cleaning around the daycare and classroom.

Teacher Assistant

Little Explorer’s
  • Promoted a growth mindset among students by encouraging perseverance and resilience in overcoming challenges.
  • Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.
  • Actively participated in professional development opportunities to stay current with emerging trends in education and improve instructional effectiveness.
  • Increased student participation with engaging activities and group projects that promoted collaboration and teamwork.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.

School Bus Monitor

Richlee Vans
  • Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
  • Worked with bus driver and parents to meet specialized needs of passengers.
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
  • Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
  • Assisted juvenile passengers in crossing roadway safely.
  • Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
  • Collaborated with teachers and staff to address any concerns about student behavior or transportation issues.
  • Provided support to students with special needs, ensuring their comfort and well-being throughout the bus ride.
  • Checked to make sure students boarded correct bus, particularly for younger children.
  • Accompanied driver throughout assigned routes on each school day.
  • Helped load and unload disabled and non-ambulatory passengers.
  • Count all students in and out of bus.
  • Students I worked with were Elementary and Preschool students, and some also with disabilities. ( autism, wheelchair)

Education

Certificate - CNA

Waubonsee Community College
Aurora, IL

N/A - Nursing

Waubonsee Community College
Sugar Grove, IL

High School Diploma - Child Development

East Aurora High School
Aurora, IL
06.2002

Skills

  • Bilingual (Spanish/English)
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Cash register operation
  • Written and verbal communication
  • Staff training
  • Multitasking and organization
  • Hospitality and accommodation
  • Some Vital Signs exp
  • Some Lab Work exp
  • Some computer work exp
  • Answering phone calls
  • Caregiving

Timeline

Cashier/Costumer Service

Chicanita Bakery

Private Caregiver

Private Nursing Group

Teacher Assistant

Mommy and Aiden Academy

Teacher Assistant

Little Explorer’s

School Bus Monitor

Richlee Vans

Certificate - CNA

Waubonsee Community College

N/A - Nursing

Waubonsee Community College

High School Diploma - Child Development

East Aurora High School

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Claudia Guzman