Claudia Haase
Webb City,MO
Summary
Merchandising professional with proven track record in optimizing product displays and inventory management to drive sales. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Skilled in visual merchandising, market analysis, and customer engagement. Known for reliability and results-driven approach.
Overview
19
19
years of professional experience
Work History
Merchandiser
PepsiCo
Joplin, MO
06.2023 - Current
- Managed product displays to enhance visibility and drive sales.
- Collaborated with team members to optimize inventory levels and reduce stockouts.
- Assisted in executing promotional campaigns, ensuring compliance with brand standards.
- Analyzed sales data to identify trends and inform merchandising strategies.
- Trained new staff on merchandising techniques and company policies.
- Developed visual merchandising plans that aligned with seasonal promotions.
- Implemented efficient restocking processes to maintain optimal shelf conditions.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Cashier
Lowes Home Improvment
Neosho, MO
05.2025 - 11.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled daily sales reports.
- Assisted customers in locating products and provided product knowledge.
- Ensured store cleanliness and organized merchandise displays for customer accessibility.
- Collaborated with team members to enhance customer service experience.
- Trained new cashiers on operational procedures and point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to inventory management by restocking shelves as needed.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Assistant Manager
Dunham's Sports
Joplin, MO
04.2019 - 05.2023
- Assisted in daily store operations, ensuring optimal inventory levels and product availability.
- Trained new staff on customer service standards and operational procedures to enhance team performance.
- Managed merchandise displays to maximize visual appeal and drive customer engagement.
- Executed inventory audits, maintaining accuracy and organization of stock records.
- Collaborated with management to develop sales strategies that improved overall store performance.
- Facilitated team meetings to communicate goals, updates, and foster a collaborative work environment.
- Analyzed sales trends to identify opportunities for product promotions and enhancements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Backroom Manager
Ross Inc
Joplin, MO
04.2022 - 11.2022
- Managed inventory processes to ensure optimal stock levels and minimize shrinkage.
- Trained and mentored team members on best practices for backroom operations.
- Oversaw daily shipping and receiving operations, ensuring timely processing of merchandise.
- Maintained a safe and clean working environment by enforcing strict adherence to safety protocols and guidelines.
- Managed budget effectively, reducing expenses while maintaining optimal staffing levels and inventory control measures.
- Implemented loss prevention strategies to minimize shrinkage rates and protect company assets.
- Collaborated with sales team to ensure accurate inventory levels for seamless customer service experience.
- Analyzed data trends to identify potential issues within the backroom operations, proactively addressing them before they impacted business performance or customer satisfaction levels.
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to employees.
- Evaluated current processes and systems, identifying opportunities for improvement and implementing changes that positively impacted overall backroom operations.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Created and enforced detailed organization processes to increase quality and service standards.
- Reviewed established business practices and improved processes to reduce expenses.
- Prospected for leads to build pipeline and convert to sales opportunities.
Walmart Inc.
Joplin, MO
02.2007 - 05.2019
- Supported implementation of new systems for streamlined communication between departments and improved efficiency.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Implemented staff training programs to elevate service standards and knowledge.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Conducted performance evaluations and provided constructive feedback to employees.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
High School Diploma -
Skyline Center High School
Dallas, TXSkills
Reliable and punctual
Friendly and outgoing
Stock rotation
Pricing and shelf labeling
Stock replenishment
Merchandise planning
Store maintenance
Customer relationship management (CRM)
Promotional planning
Trend identification
Retail
Brand presentations
Floor set design
Plan-o-gram implementation
Time management
Customer service
Problem-solving
Critical thinking
New store setups
Analytical thinking
Fluent bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Lowes Home Improvment
05.2025 - 11.2025
Merchandiser
PepsiCo
06.2023 - Current
Backroom Manager
Ross Inc
04.2022 - 11.2022
Assistant Manager
Dunham's Sports
04.2019 - 05.2023
Walmart Inc.
02.2007 - 05.2019
High School Diploma -
Skyline Center High School