Claudia Hamrick
Orlando
Summary
Results-Oriented Customer Service Representative with a proven track record in Office Administration and Patient Care Coordination. Adept at providing exceptional customer service, managing diverse tasks, and upholding strict confidentiality standards. Known for a friendly demeanor, strong work ethic, and effective problem-solving skills. Specialized expertise in order processing, client relationship management, and enablement of new team members.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Navigator
Healogics
04.2024 - Current
- Facilitate patient care coordination, ensuring timely access to services and resources, enhancing patient satisfaction and outcomes
- Streamline patient navigation processes, leading to improved efficiency and reduced wait times, fostering a supportive healthcare environment
- Work closely with healthcare providers to address patient needs, fostering strong relationships and ensuring comprehensive care delivery
- Implement strategic initiatives to enhance patient navigation, achieving measurable improvements in patient satisfaction and access to care
Customer Service Representative
Ossur
12.2022 - 01.2024
- Handle phone orders and inquiries from patients, clinicians/prosthetists, and sales representatives
- Specialize in order processing and serve as the main contact for major accounts and sales teams
- Manage repair cases for prosthetic items
- Provide training and enablement for new hires
Associate | Personal Shopper
Walmart
08.2018 - 10.2022
- Oversaw processing of customer orders via live chat, telephone calls, or email
- Grew and maintained client base through strategic selling techniques
- Recommended products based on trends and assisted with exchanges and replacements
- Met and exceeded sales and new account goals
Customer Service | Line Cook
Fuzzy’s Taco Shop
06.2018 - 08.2018
- Interacted with guests, addressing questions or concerns, and performed customer service and operational functions for site location
- Consulted with management to organize catering events
- Organized food storage and kitchen equipment
- Ensured the appropriate presentation and quality of dishes were served
Crew Member
Taco Bell
08.2015 - 06.2018
- Greeted customers, took orders, handled payment, and thanked customers
- Demonstrated excellent customer service through positive communication with customers, teammates, and managers
- Worked well with teammates and followed management coaching
- Maintained a clean and sanitary workstation
Education
Bachelor of Science - Healthcare Management and Professional Services Specialization, Health Science
Seminole State College
08.2022
Associate of Arts - Health Science, Associate of Arts
Valencia College
04.2020
Skills
- Microsoft Office365, Word, Outlook, PowerPoint, Windows, Mac OS, Google Suite, Docs, Sheets, Zoom, Teams, Order Processing Software, Active Listening
Certification
- FL2-15 Life and Health Insurance License
- Issued February19,2024
Timeline
Patient Navigator
Healogics
04.2024 - Current
Customer Service Representative
Ossur
12.2022 - 01.2024
Associate | Personal Shopper
Walmart
08.2018 - 10.2022
Customer Service | Line Cook
Fuzzy’s Taco Shop
06.2018 - 08.2018
Crew Member
Taco Bell
08.2015 - 06.2018
Bachelor of Science - Healthcare Management and Professional Services Specialization, Health Science
Seminole State College
Associate of Arts - Health Science, Associate of Arts
Valencia College
- FL2-15 Life and Health Insurance License
- Issued February19,2024
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