Claudia Hayes
El Cajon,CA
Overview
10
10
years of professional experience
Work History
Supervisor
Goodwill Industries
San Diego
01.2020 - Current
- Motivates, trains, coaches, engages and develops staff in work environment to retain employees by providing leadership, guidance, training and professional development in a positive working space to motivate staff, increase productivity, and achieve departmental goals
- Responsible for ensuring that administrative duties are done thoroughly, increase of productivity and achieves departmental goals and documents any concerns and issues in a timely manner
- Utilizes performance management tools such as annual evaluations, 5-minute goal setting conversations, work schedules to develop staff
- Makes recommendations for new hires and termination of employment as needed
- Participates in interview process as needed/required
- Ensures employment relationship issues are resolved according to organization’s best practices, policies and procedures, organizational culture, core values and employment laws and regulations
- Controls overall expenses of the store, labor to revenue sales reports and follows on work results by having the ability to calculate figures and amounts related to cash handling
- Performs work activities of subordinates such as operating POS system, processing donations, stocking shelves, and housekeeping duties as necessary.
Supervisor
Rite Aid
Spring Valley
01.2019 - 01.2020
- Orders surplus products to increase sales on discounted and coupon items
- Accurately accounted cash and credit sales up to $20,000 during seasonal season
- Met or exceeded $80,000 quarterly sales goals consecutively
- Researched and analyzed store demographic to determine high demand products
- Proactive in setting up merchandise MODs for upcoming seasonal items resulting in boost in sales.
Assistant Store Manager
Walmart Inc
Chula Vista
01.2015 - 01.2018
- Recognized as “department fixer” for investigating and implementing improvement plans in underperforming departments
- Coached and motivated internal talent fostering company growth of 10 entry level employees promoted to management roles
- Retained manpower and consistent store staff coverage by supporting 300 employees
- Consistently evaluated sales statistics and team performance metrics to exceed productivity target by 12% each year
- Collaborated with department managers in sales floor activities ensuring excellence in resolving store level problems.
Timeline
Supervisor
Goodwill Industries
01.2020 - Current
Supervisor
Rite Aid
01.2019 - 01.2020
Assistant Store Manager
Walmart Inc
01.2015 - 01.2018
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