Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Claudia Heffner

Las Vegas,NV

Summary

Compassionate Case Manager with substantial background in providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

CASE MANAGER

Foundation for an independent tomorrrow
Las Vegas, NV
07.2023 - Current
  • Provide individualized approach to guide and direct clients toward a realistic vocational goal
  • Complete a bio-psycho-social assessment with clients to determine and address clients’ well-being
  • Carry a minimum caseload of 50
  • Maintain a high standard of record-keeping according to Foundation for an Independent Tomorrow’s policies and procedures
  • Provide information, education, referrals, and support to ensure that each client receives the services they require to reach career goals
  • Assess clients’ progress in the program and continue to identify previously identified barriers toward self-sufficiency and overall quality of life
  • Coordinate and maintain communication with training providers and community partners
  • Participate in regular training and communication with supervisor.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Monitored client progress through regular follow-up contacts.

RISE CASE MANAGER

Signs of HOPE
Las Vegas, NV
04.2020 - 07.2023
  • Conducted intakes, assessed immediate and long-term goals and develop case and safety plans to determine client needs and assist in setting plan to achieve goals
  • Maintained communication with clients on a weekly basis in person, over the phone or video call
  • Provided intensive case management, advocacy, emotional support, and crisis intervention to all victims of human trafficking with no discrimination based upon gender, age, nationality, or ethnic/ religious background
  • Ensured comprehensive social services were provided in a timely manner including but not limited to: referrals to medical, mental health, dental, immigration/legal providers; access to appropriate benefits, housing, childcare, supportive counseling/ socialization, transportation, English as a Second Language literacy, education, employment training, criminal justice system advocates, court accompaniment, family reunification and coordination with life skill mentors and interpreters
  • Managed a case load of 20 clients with bi- weekly supervision meetings with Client Services Director
  • Sought and attended regular professional development trainings to maintain professional service standards
  • Coordinated with local, state, and Federal law enforcement officers, advocates, child protective services and prosecutors to inform and support victim witness through perpetrator prosecution process
  • Maintained positive working relationship with community agencies to provide the referrals to services necessary to overcome victimization
  • Collaborate with many different community members, service providers, and law enforcement entities to ensure victim needs addressed
  • Maintained working knowledge of US Committee for Refugees and Immigrants standards for T Visa, U Visa, Continued Presence, Employment Authorization, and Legal Permanent Residency in order to assist foreign clients with referral to legal providers to apply for or maintain legal status in the United States.

VICTIM ADVOCATE

Signs of HOPE
Las Vegas, NV
01.2020 - 04.2020
  • Provided information and advocacy for victims of sexual violence through hotline and hospital accompaniment
  • Conducted intakes, assessed immediate needs, and develop safety plans to determine client needs through 24-hour hotline and at hospital
  • Collaborate with service providers and law enforcement entities to ensure victim needs were addressed.
  • Provided emotional support and comfort to victims of crime.

Volunteer & Hotline Manager

Signs of HOPE
Las Vegas, NV
02.2015 - 12.2019
  • Designed solicitations, strategized calendar, and outreach methods to recruit only the very best volunteers for the advocacy training classes
  • Trained and recruited record number of Rape Crisis Center volunteers and exceeded all goals set for the last three sessions
  • This resulted in 250+ volunteers in 4 years
  • Retained 85% active volunteers, all completely trained and qualified to receive hotline calls, and act as immediate advocates to sexual assault victims
  • Managed the 24-hour hotline schedule with trained employees and volunteers to answer over 3500 hotline calls in 2018.

Education

Bachelor of Arts - Journalism And Media Studies

University of Nevada, Las Vegas
Las Vegas, NV
12.2012

Associate of Arts - Journalism and Media Studies, Print

College of Southern Nevada
Las Vegas, NV
05.2010

Skills

  • Case Management
  • Performance Tracking
  • Conflict Resolution
  • Community Outreach
  • Client Advocacy
  • Records Management
  • Needs Assessment
  • Regulatory Compliance
  • Referral Coordination
  • Recruitment
  • Resource Identification
  • Staff Management
  • Data Entry and Analysis
  • Documentation proficiency
  • Crisis Intervention
  • Email and Telephone Etiquette
  • Mandated Reporter

Certification

  • The Rape Crisis Center’s Advocacy Training, Las Vegas, Nevada, October 2014
  • Enough Abuse Campaign Trainer Certification, Las Vegas, Nevada, May 2015
  • Applied Suicide Intervention Skills Training, Las Vegas, Nevada, July 2015
  • Victim Assistance Academy of Nevada, Reno, Nevada, August 2016
  • Conflict Management with Emotional Intelligence, Udemy, March 2019
  • Administrative Human Resources (HR) for Beginners, Udemy, March 2019
  • Employment Law Compliance Made Easy, Udemy, April 2019
  • Instant Negotiation Skills, Udemy, April 2019

Languages

Spanish, proficient written and spoken

Timeline

CASE MANAGER

Foundation for an independent tomorrrow
07.2023 - Current

RISE CASE MANAGER

Signs of HOPE
04.2020 - 07.2023

VICTIM ADVOCATE

Signs of HOPE
01.2020 - 04.2020

Volunteer & Hotline Manager

Signs of HOPE
02.2015 - 12.2019

Bachelor of Arts - Journalism And Media Studies

University of Nevada, Las Vegas

Associate of Arts - Journalism and Media Studies, Print

College of Southern Nevada

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Claudia Heffner