Claudia Hernandez
Miami
Summary
I pursued a Bachelor's Degree in Hospitality Management from F.I.U Chaplin College of Hospitality and Tourism. I have been able to develop key strengths like maintaining professionalism in high demand situations, multi-area management, and quality assurance and service.
Overview
5
5
years of professional experience
Work History
Wedding Planner
Carnival Cruise Lines
11.2022 - Current
- Streamlined vendor communication for seamless event coordination and timely execution.
- Organized detailed timelines for pre-wedding preparations and day-of-event activities, ensuring punctual proceedings.
- Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
Personal Vacation Planner
Carnival Cruise Lines
02.2022 - Current
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while maintaining customer satisfaction.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for stateroom as well as airfare reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Client Relationship Specialist
Cardona Real Estate Group
01.2020 - 02.2022
- Scheduled and provided agents resources to aid in regular and effective communication with clients.
- Used marketing resources to engage client in company events and promote sales.
- Managed CRM database in order to reflect accurate and current client information pertaining to pending transactions.
Care Coordinator
Leon Medical Centers Health Plans
01.2019 - 12.2019
- Built and maintained productive relationships with general practitioners and external service providers to build strong network.
- Served as advisory resource to care providers in order to provide clients and family quality care expertise.
- Managed client information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations and working to keep up to date with relevant medical codes of compliance.
Education
Bachelor of Arts - Hospitality Management
Florida International University
Miami, FL04.2020
Associate of Arts -
Miami Dade College
Miami, FL05.2018
Skills
- Bilingual (Spanish and English)
- Proficient in Microsoft Office Programs mainly Word, PowerPoint Excel, and Access
- Multitasking ability and timely problem solving
- Documentation,record keeping, and scheduling
- Costumer service and relations
Translation Experience
Have previously worked with community organizations as a real time Spanish to English and English to Spanish translator, with written and oral fluency.
Timeline
Wedding Planner
Carnival Cruise Lines
11.2022 - Current
Personal Vacation Planner
Carnival Cruise Lines
02.2022 - Current
Client Relationship Specialist
Cardona Real Estate Group
01.2020 - 02.2022
Care Coordinator
Leon Medical Centers Health Plans
01.2019 - 12.2019
Bachelor of Arts - Hospitality Management
Florida International University
Associate of Arts -
Miami Dade College
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