CLAUDIA MERCEDES HERNANDEZ
Summary
A dependable employee seeking opportunities to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Gracias Café
11.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Assistant Manager
Mothers Nutritional Center
02.2023 - 11.2024
- Supervised a team of employees, providing guidance and support for their professional development
- Analyzed sales data to identify trends and opportunities for growth or improvement within the store
- Resolved customer complaints or issues promptly
- Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately
- Maximized employee performance with hands-on training and close mentoring
- Managed daily workloads by organizing schedules and delegating tasks
- Championed new policies and regulations to minimize production errors and incidents
3rd Key Holder
Mother's Nutritional Center
10.2021 - 03.2023
- Enforced safety guidelines among staff members and reported any accidents or incidents promptly
- Managed cash register, including processing sales transactions and maintaining accurate cash drawer
- Processed incoming shipments of merchandise by unpacking boxes, verifying contents against invoices, and stocking shelves accordingly
- Maintained clean, organized store environment for optimal customer experience
Crew Leader
Mother's Nutritional Center
03.2021 - 09.2021
- Trained new crew members on job duties and company policies
- Opened and closed the store following the procedures
- Balanced cash registers and prepared daily deposits
Cashier
Mother's Nutritional Center
07.2020 - 02.2021
- Engaged customers in pleasant conversation while completing cash register transactions
- Kept clean, organized and well-stocked checkout areas
- Provided information to customers on products or services
- Bagged, boxed or wrapped products for customers
Education
Bachelor of Arts (B.A.) - Psychology
California State University
Carson, CA05.2023
Skills
- Data analysis
- Task Delegation
- Task prioritization
- Multitasking
- Problem Resolution
- Decision-Making
- Positive Attitude
- Customer Service
- Employee Development
- Adaptability and flexibility
- Attention to detail
Certification
- Health and Safety for Food Handlers Certification - ServSafe.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Gracias Café
11.2024 - Current
Assistant Manager
Mothers Nutritional Center
02.2023 - 11.2024
3rd Key Holder
Mother's Nutritional Center
10.2021 - 03.2023
Crew Leader
Mother's Nutritional Center
03.2021 - 09.2021
Cashier
Mother's Nutritional Center
07.2020 - 02.2021
- Health and Safety for Food Handlers Certification - ServSafe.
Bachelor of Arts (B.A.) - Psychology
California State University
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