Claudia Hernandez
San Elizario,TX
Summary
I am looking for a new career path, and looking to work with kids in my new career path. I am great hardworking individual that loves kids, i have 5 of my own. I am willing to get training needed if need be, i am a very respectful person, and work well with others, and eager to learn new things.
Overview
12
12
years of professional experience
Work History
Bartender
Speaking Rock Entertainment Center
03.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
CoCo Bar
02.2015 - 02.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Cashier
Walmart
01.2013 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Supervisor
Family Dollar
02.2016 - 02.2018
- Trained staff on best practices to enhance service delivery.
- Conducted performance reviews to support employee development.
- Developed training programs for enhanced employee performance.
- Coordinated cross-functional projects to achieve organizational goals.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
GED -
Universidad Autonoma De Cuidad Juarez
Mexico06-2006
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Customer service expertise
- Professional appearance
- Team training and development
- New hire training
- Staff management
- Hospitality and guest service
- Collaboration and teamwork
- Teamwork and professionalism
- Relationship building
- Engaging customers
- Responsible serving
Timeline
Bartender
Speaking Rock Entertainment Center
03.2018 - Current
Supervisor
Family Dollar
02.2016 - 02.2018
Bartender
CoCo Bar
02.2015 - 02.2018
Cashier
Walmart
01.2013 - 01.2015
GED -
Universidad Autonoma De Cuidad Juarez
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