Claudia Hernandez
Clint
Summary
Accomplished Office Manager and Public Safety Communicator with a proven track record at City Of El Paso, adept in EMS Dispatch and critical thinking. Excelled in high-pressure environments, significantly enhancing operational efficiency and safety. Bilingual with exceptional problem-solving abilities, ensuring swift, effective emergency response and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Go Transport
09.2020 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Resolved financial discrepancies and customer billing issues with timely attention.
Administrative Assistant
Republic Energy Services
12.2024 - 05.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
Safety Supervisor
PAM Transport
01.2018 - 08.2020
- Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
- Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
- Reviewed company processes and suggested methods that would improve overall safety for employees.
- Monitored safety practices of new and existing employees.
- Led employee training on safe usage of equipment.
- Developed and implemented safety programs.
- Maintained drivers records and up to date.
911 Telecommunicator
City Of El Paso
01.2016 - 11.2017
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Assisted callers in emergency situations with appropriate information and support.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
911 Emergency Dispatcher
City Of Socorro
04.2015 - 01.2016
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Public Safety Communicator
City Of El Paso
06.2013 - 04.2015
- Received emergency and non-emergency calls, and answer them with clear communication and composure.
- Dispatch the appropriate emergency responders, such as police officers, firefighters, or paramedics.
- Provide callers with instructions on how to administer first aid or take steps to ensure their safety until help arrives.
- Efficiently manage multiple communication channels to provide clear and concise instructions to officers.
- type 45+wpm
- Multi-task ability to use three computer screens.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Responded to 911 calls for medical emergencies.
- Read system maps and caller information, and documented details in system.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
GED -
Fabens High School
Fabens, TX06-2000
Skills
- Bilingual Read and write English / Spanish Fluently
- EMS Dispatch
- Active Listening
- Computer-based dispatch systems
- Emergency Assessment
- Works Well Under Pressure
- Problem-Solving
- Police department procedures
- Map reading skills
- Critical Thinking
- Computer-aided dispatching
- Emergency Medical Instruction
- Stress Tolerance
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- TCIC/NCIC
- TLETS Terminal Operator Certificate.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Administrative Assistant
Republic Energy Services
12.2024 - 05.2025
Office Manager
Go Transport
09.2020 - Current
Safety Supervisor
PAM Transport
01.2018 - 08.2020
911 Telecommunicator
City Of El Paso
01.2016 - 11.2017
911 Emergency Dispatcher
City Of Socorro
04.2015 - 01.2016
Public Safety Communicator
City Of El Paso
06.2013 - 04.2015
GED -
Fabens High School
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