Claudia Hernandez
El Paso,TX
Summary
Dynamic store manager with a proven track record at Pretzelmaker, excelling in employee supervision and customer service. Expert in inventory management and cash handling, I successfully trained staff to enhance service quality, driving sales growth. A strategic leader, I foster team collaboration to achieve operational excellence and exceed business goals.
Overview
36
36
years of professional experience
Work History
Store manger
Pretzelmaker, A Global Franchise Group, Llc
El Paso, Texas
12.1994 - Current
- Supervised daily store operations and ensured efficient workflow.
- Managed inventory levels using automated stock management systems.
- Trained and mentored staff on customer service best practices.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Business Owner
Claudia's Photography
El Paso, TX
01.2013 - 05.2023
- Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals
- Leveraged social media, including brand to expand market reach and facilitate sales agent recruitment
- Negotiated with vendors to acquire products at discounted price
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for consignment fashion, perfume and accessories store
- Managed daily operations of photography business, ensuring quality service delivery.
- Developed marketing strategies to promote photography services and attract clients.
- Collaborated with vendors for supplies, enhancing overall business operations.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Updated website content regularly according to current trends within target markets.
Production Scheduler
W.Silver Inc
Vinton , NM
07.1989 - 12.1993
- Established an effective scheduling plan for tasks to ensure goods will be ready when required
- Maintained visibility on the production floor to promote success among personnel and serve as team liaison
- Aligned operational boundaries between processes and production demands
- Planned and delegated work to meet planned project and production goals
- Reviewed material shortages, stock outages and safety stock levels while working with buyers, material planners, schedulers and manufacturing to meet customer requirements
- Handled any issues that occurred during the production phases, including any equipment malfunctions and staff problems
- Scheduled orders to meet production goals and formed action plans to handle time component constraints
- Coordinated meetings with other department managers and served as main liaison between department heads and executives
- Created and maintained spreadsheets and developed administrative and logistical reports
- Guided administrative and professional staff through computer and software problems
- Facilitated working relationships with co-tenants and building management
Education
Associate of Arts - Communications And Media
El Paso Community College
El Paso, TX01-1990
Skills
- Purchasing and planning
- Employee supervision and motivation
- Store opening and closing procedures
- Staff training and development
- Store operations oversight
- Team-oriented
- Sales professional
- Team leadership
- Customer service
- Flexible schedule
- Staff training
- Cash handling
Timeline
Business Owner
Claudia's Photography
01.2013 - 05.2023
Store manger
Pretzelmaker, A Global Franchise Group, Llc
12.1994 - Current
Production Scheduler
W.Silver Inc
07.1989 - 12.1993
Associate of Arts - Communications And Media
El Paso Community College
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