Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Claudia Hernandez Lopez

Cincinnati

Summary

Driven manager with a proven track record at McDonald's Restaurant, excelling in team leadership and complex problem-solving. Enhanced customer satisfaction and team performance through effective communication and time management. Skilled in multitasking and customer service, consistently achieving results beyond expectations. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

People Department Manager

McDonald's Restaurant
06.2020 - Current
  • Accomplished multiple tasks within established timeframes
  • Cross-trained existing employees to maximize team agility and performance
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.

Store Associate

CVS Pharmacy
02.2023 - 05.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions
  • Handled cash register operations accurately, balancing drawers at the end of each shift
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products

Restaurant Waiter

Mi Ranchito
03.2021 - 08.2021
  • Maintained clean and organized dining areas for optimal guest experience
  • Cultivated warm relationships with regular customers
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
  • Answered customers' questions, recommended items, and recorded order information
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts

Education

High School Diploma -

Princeton High School
Cincinnati, OH
05.2023

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Languages

Spanish
Native or Bilingual

Timeline

Store Associate

CVS Pharmacy
02.2023 - 05.2023

Restaurant Waiter

Mi Ranchito
03.2021 - 08.2021

People Department Manager

McDonald's Restaurant
06.2020 - Current

High School Diploma -

Princeton High School

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