Claudia Herrera
Thornton,CO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Dental Operations Manager
Clinica Family Health
07.2010 - 10.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Dental Assistant Certificate -
Pima Medical Institute
Aurora, CO05.2004
High School Diploma -
John F Kennedy High School
Denver, CO05.1996
Skills
- Health and safety compliance
- Staff Management
- Performance reporting
- Customer Service
- Process Improvement
- Inventory Management
- Staff Training
- Operational Efficiency
- Operations Oversight
- Procedure Development
- Cross-Functional Communication
- Problem-Solving
- Employee relations and conflict resolution
- Onboarding and Orientation
- Performance Management
- Project management abilities
- Delegation
- Continuous improvements
- Management
- Performance Evaluations
- Schedule Management
- Staff Development
- Purchasing and procurement
- Cultural Awareness
- Goal Setting
- Employee Motivation
- Team Leadership
Languages
Spanish
Native or Bilingual
Timeline
Dental Operations Manager
Clinica Family Health
07.2010 - 10.2023
Dental Assistant Certificate -
Pima Medical Institute
High School Diploma -
John F Kennedy High School
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