CLAUDIA HINOJOSA
Berwyn,IL
Summary
Customer-focused professional dedicated to delivering exceptional service. Proven ability to onboard agents efficiently, minimizing downtime and maximizing productivity. Committed to enhancing customer satisfaction and achieving positive business outcomes.
Overview
22
22
years of professional experience
Work History
Agent Onboarding Specialist
Coldwell Banker Realty
Hinsdale, IL
11.2021 - 01.2026
- Building and maintaining strong relationships with our real estate agents.
- Worked in different metros and learned guidelines for each metro.
- Taking in affiliations, we are working with our licensing department to get our agents onboarded as quickly as possible.
- Coordinated with various branch leaders and staff to ensure a smooth transition into the organization.
- Helped the agent apply for their license, or transfer their license with the state.
- Helping our agents apply for different boards for MLS access.
Morgage Loan Processor Team Lead
JP Morgan Chase
Chicago, IL
07.2011 - 03.2015
- Maintained a fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Calculated income, assets and liabilities to meet lender requirements.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
Office Manager's Assistant
Jewel-Osco
Naperville, IL
03.2004 - 02.2006
- Administered payroll and maintained proper documentation of employee personnel.
- Managed office inventory and placed new supply orders.
- Used judgment and initiative in handling confidential matters and requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Resolved customer inquiries and complaints requiring management-level escalation
- Administered payroll and maintained proper documentation of employee personnel.
- Processed and issued employee paychecks, statements of earnings
Education
High School Diploma
Morton College
Cicero, IL2003
Skills
- Multitasking ability
- Communication and organizational skills
- Proficient in Microsoft 365
- Independent work and confidentiality management
- Customer service expertise
Timeline
Agent Onboarding Specialist
Coldwell Banker Realty
11.2021 - 01.2026
Morgage Loan Processor Team Lead
JP Morgan Chase
07.2011 - 03.2015
Office Manager's Assistant
Jewel-Osco
03.2004 - 02.2006
High School Diploma
Morton College