CLAUDIA HUARCAYA
Miami,FL
Summary
Customer Success Advisor with a focus on client onboarding and product training. Proactive in managing client relationships, identifying challenges, and delivering tailored solutions that enhance customer satisfaction. Committed to achieving high activation rates and contributing to team success.
Overview
7
7
years of professional experience
Work History
Customer Success Onboarding Advisor
Booksy
07.2025 - Current
- Spearheaded onboarding for new business clients, guiding initial account setup, including services, staff, and pricing configuration, ensuring smooth transition to platform.
- Provided in-depth product training and support, conducting one-on-one sessions via phone and video calls to educate clients on key features like online booking, calendar management, and marketing tools.
- Advised clients on unique business goals, providing tailored strategies to maximize use of Booksy platform and achieve early success metrics, like first bookings.
- Managed client relationships, monitored progress, identified challenges, and offered solutions to improve activation rates and customer satisfaction.
- Collaborated with sales and technical teams to relay customer feedback and resolve complex issues, enhancing product improvement and customer experience.
Bilingual Tech Support
Booksy
03.2024 - 07.2025
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
Bilingual Tech Support
Synchrony Financial
01.2023 - 07.2023
- Resolved technical issues for customers via email, live chat, and telephone, demonstrating strong problem-solving and communication skills.
- Deliver remote assistance to customers by utilizing screen sharing, mouse and keyboard control, and other tools to troubleshoot and resolve technical issues remotely.
- Acted as the initial point of contact for incoming technical service calls and emails, triaging and prioritizing cases for efficient resolution.
- Provided guidance and support for diverse customer service issues, ensuring prompt and satisfactory resolutions.
Bilingual Collections
Synchrony Financial
05.2021 - 01.2023
- Developed and implemented collection strategies that aligned with company financial goals, utilizing effective negotiation and persuasion.
- Collaborated with customers to design customized debt repayment plans that facilitated mutually beneficial terms.
- Notified customers of delinquent accounts, explaining outstanding amounts and encouraging timely repayment.
- Demonstrated exceptional professionalism and composure during phone interactions, delivering outstanding service even when dealing with challenging individuals.
New Hire Onboarding Specialist
Synchrony Financial
12.2020 - 12.2021
- Executed onboarding programs for new hires, enhancing integration and employee satisfaction.
- Coordinated orientation sessions to immerse new hires in company culture, policies, and procedures, fostering early engagement.
- Coordinated orientation sessions to introduce company culture, policies, and procedures.
- Served as primary contact for new employees, addressing inquiries and resolving issues efficiently.
- Acted as primary contact for new employees, addressing inquiries and resolving issues efficiently.
- Implemented feedback system to improve new hire retention rates.
Office Assistant
AMP
12.2019 - 12.2020
- Coordinated meetings and prepared materials, enhancing participant readiness and engagement.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed incoming and outgoing correspondence, ensuring timely communication across departments.
- Processed documents and maintained organized filing systems, improving accessibility of information.
- Supported data entry tasks using internal software systems to maintain accurate records.
Education
Bachelor's Degree - Asian Studies
Florida International University
Miami, FLAssociates - Communications
Miami Dade College
Miami, FLCertificate - Women's Studies
Florida International University
Miami, FLCertificate - User Experience Design
Google
Skills
- Data analysis
- Customer needs analysis
- Client onboarding
- Onboarding processes
- Cross-functional collaboration
- CRM software management
- Client success metrics
Languages
- English
- Spanish
Timeline
Customer Success Onboarding Advisor
Booksy
07.2025 - Current
Bilingual Tech Support
Booksy
03.2024 - 07.2025
Bilingual Tech Support
Synchrony Financial
01.2023 - 07.2023
Bilingual Collections
Synchrony Financial
05.2021 - 01.2023
New Hire Onboarding Specialist
Synchrony Financial
12.2020 - 12.2021
Office Assistant
AMP
12.2019 - 12.2020
Bachelor's Degree - Asian Studies
Florida International University
Associates - Communications
Miami Dade College
Certificate - Women's Studies
Florida International University
Certificate - User Experience Design
Google