Summary
Overview
Work History
Education
Skills
Languages
Timeline
OperationsManager

Claudia Baquera

Phoenix,AZ

Summary

Advanced Operations Manager offering over six years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills. Dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.

ASU Student Psychology and Computer Science (Degree in progress) A curious, creative, hardworking human with a hunger for knowledge and adventure. Love people, science, and art. A geek that prides themselves in their loyalty, commitment, and pristine work ethic. Looking forward to becoming part of the team, with enthusiasm to learn quickly and effectively.

Overview

17
17
years of professional experience

Work History

Operations Manager

2 Bright Lighting Inc.
Phoenix, AZ
01.2014 - Current
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Provided exceptional customer service to customers, increasing customer loyalty 100%
  • Devised processes to boost long-term business success and increase profit levels

Sales Associate

All Lighting Products
Phoenix, AZ
01.2009 - 01.2014
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built rapport with customers and assessed needs to make product recommendations and up-sell.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Helped customers locate products and checked store system for merchandise at other sites
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Achieved perfect attendance and on-time record

Education

Bachelor of Computer Science - Computer Science And Programming

Arizona State University
Tempe, AZ
01.2023

Associate of Science -

Glendale Community College
Phoenix, AZ
05.2020

Skills

  • Written Communication
  • Customer service
  • Leadership
  • Excellent work ethic
  • Computer proficiency
  • Organization and Time management
  • Flexible & Adaptable
  • Verbal and written communication
  • Multitasking abilities
  • Planning and Coordination
  • Compassion
  • Supervision

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Operations Manager

2 Bright Lighting Inc.
01.2014 - Current

Sales Associate

All Lighting Products
01.2009 - 01.2014

Bachelor of Computer Science - Computer Science And Programming

Arizona State University

Associate of Science -

Glendale Community College