Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Icedo

Summary

Well-qualified Property Management with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Dependable Property Manager with experience overseeing various types of properties. Strong knowledge of income tax credits, Section 8 requirements and recertification vouchers. Successful in maximizing rent collection and managing outstanding tenant issues with focus on retention.

Overview

7
7
years of professional experience

Work History

Property Manager

Holiday Motel
Lordsburg, NM
06.2017 - 04.2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent guests and coordinated collection procedures.
  • Completed final move-out walk-throughs with weekly/monthly guests to identify required repairs.
  • Maintained original invoices for daily and weekly guests documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential guests by organizing regular maintenance, major repairs and capital improvement projects.
  • Introduced prospective guests to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained sufficient number of units market-ready for lease.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Communicated regularly with key on-and off-site guests contacts to achieve satisfaction with facility and services.

Property Manager

Travelers Inn & Suites
Douglas, AZ
08.2014 - 01.2017
  • Handled Guests complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent Guests and coordinated collection procedures.
  • Completed final move-out walk-throughs with Guests to identify required repairs.
  • Maintained original invoices documents in digital and hardcopy format for property management office.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained operational facilities attractive to potential Guests by organizing regular maintenance, major repairs and capital improvement projects.
  • Introduced prospective Guests to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with Motel statutes.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained sufficient number of units market-ready for lease.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Prepared specifications, solicited bids and approved subcontracts for building services.

Education

High School Diploma -

Washington High School
Ogden, UT
06.2003

Skills

  • Legal Issue Resolution
  • Monthly Fee and Payment Collection
  • Disturbance Handling
  • Insurance Coordination
  • Sale and Rental Recordkeeping
  • Operating Cost Tracking
  • Deposits Management
  • Code Compliance
  • Tenant and Owner Liaising

Languages

Spanish
Native or Bilingual

Timeline

Property Manager

Holiday Motel
06.2017 - 04.2022

Property Manager

Travelers Inn & Suites
08.2014 - 01.2017

High School Diploma -

Washington High School

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Claudia Icedo