CLAUDIA I CODIS
371 Brill Cir, El Paso,TX
Summary
Compassionate Case Manager with a strong track record in productivity and efficiency. Expertise in needs assessment, care plan development, and client advocacy. Demonstrated skills in communication, problem-solving, and time management to facilitate client wellness objectives.
Overview
12
12
years of professional experience
Work History
Post Release Services Case Manager
Rite of Passage
01.2024 - Current
- Advocated for clients' rights and access to community resources.
- Monitored client progress through regular follow-ups, ensuring timely documentation.
- Provided crisis intervention support during challenging situations.
- Conducted family meetings to discuss goals and progress.
- Documented case notes to ensure compliance with regulatory standards.
- Assessed client needs and developed personalized service plans.
- Maintained accurate case records according to agency guidelines.
- Utilized case management software for efficient information tracking.
Biometric Technician
Homeland Security/ Amentum/ Loyal Source Government
El Paso, Texas
12.2023 - 11.2024
- Operated biometric systems for identification and verification tasks, ensuring data accuracy.
- Collected and processed biometric data from diverse populations to enhance system functionality.
- Maintained biometric equipment, performing daily calibration for optimal performance.
- Collaborated with team members to streamline workflow efficiency and boost productivity.
- Trained new staff on biometric collection procedures, ensuring adherence to protocols.
- Assisted in troubleshooting technical issues, minimizing system downtime.
- Implemented best practices for data privacy and security compliance.
- Analyzed data quality for security standards, optimizing performance and cost-reduction strategies.
Case Management & Medical Scribe
EIS/ICF at Ft Bliss
Ft Bliss, Texas
05.2021 - 10.2023
- Facilitated reunification processes by adhering to ORR policies and protocols.
- Managed filing and archiving of confidential client information in compliance with privacy regulations.
- Educated clients regarding available resources and services to enhance support systems.
- Maintained accurate case records using electronic management systems following agency guidelines.
- Provided comprehensive case management services, including intake, assessment, crisis intervention, and advocacy.
- Conducted initial intake interviews to gather detailed client information efficiently.
- Streamlined communication between clients and multidisciplinary teams to improve outcomes.
- Assisted in training new staff on intake protocols and documentation software.
- Documented patient encounters accurately in real-time during medical consultations.
- Assisted healthcare providers by transcribing notes and updating patient records promptly.
- Coordinated with medical staff to ensure completeness of documentation and compliance.
- Managed electronic health record systems for efficient information retrieval and updates.
- Organized and maintained confidential patient files, adhering to privacy regulations.
- Followed clinicians throughout shift in high-volume, busy environments.
- Translated medical jargon and short-hand data into correct terminology.
Undergraduate Teacher Assistant
University of Texas at El Paso (UTEP)
El Paso, Texas
02.2021 - 08.2021
- Graded assignments promptly to enhance learning outcomes.
- Facilitated classroom discussions to deepen student comprehension of material.
- Organized study sessions and review workshops for exam readiness.
- Managed grade book, ensuring accuracy of student records.
- Maintained detailed attendance logs, tracking participation and progress.
- Conducted office hours to offer additional support for students.
- Monitored compliance with university standards for assignments and grading.
- Addressed student concerns in collaboration with professors.
Merchandiser Representative
Acosta Sales and Marketing
El Paso, Texas
10.2019 - 05.2021
- Scheduled and trained new employees on procedures and merchandising techniques.
- Managed stock replenishment processes to ensure product availability and compliance.
- Developed visually appealing product displays to boost customer engagement.
- Conducted regular audits of product placement for adherence to brand standards.
- Collaborated with marketing teams to execute effective promotional campaigns.
- Coordinated with suppliers for timely delivery of merchandise.
- Maintained a clean, organized work environment conducive to productivity.
- Monitored shelves for expired stock, discarding outdated items efficiently.
Team Lead Supervisor
Walmart, Inc
El Paso, Texas
09.2013 - 04.2019
- Trained and scheduled new employees, ensuring compliance with operational procedures.
- Ordered supplies while maintaining a clean and safe work environment.
- Received merchandise from vendors, unloading trucks and verifying invoices.
- Managed inventory control and monitored sales reports to minimize shrinkage.
- Reported daily to store manager regarding team operations and performance metrics.
- Supervised team workflow, optimizing productivity during peak hours and delegating tasks accordingly.
- Conducted team meetings to align on goals, updates, and feedback for continuous improvement.
- Resolved customer complaints efficiently, enhancing satisfaction and service quality.
Education
Graduate Certificate - Autism Spectrum Disorders
New Mexico State University
Las Cruces, NM08.2025
Bachelor of Arts Degree - Psychology
University of Texas At El Paso (UTEP)
El Paso, Texas12.2021
Associate of Arts Degree - Psychology
El Paso Community College (EPCC)
El Paso, Texas01.2021
Skills
- Data analysis and reporting
- Crisis intervention and case management
- Client advocacy and relationship management
- Team collaboration
- Ethical judgment
- Training development
- Communication skills
- Record keeping
- Problem solving
- Microsoft Office proficiency
- Medical records management
- Conflict resolution
- Emotional intelligence
- Resource management
- Report writing
- Bilingual communication: English and Spanish
- Typing speed: 50 wpm
- Leadership experience
- Money handling expertise
- Customer service
References
- Veronica Gandara, Regional Manager, vhernandez@acosta.com
- Violeta Olivo, Lead Intake Department, vmolivo@chenega.com
- Jose Nuñez, Store Lead, (915)251-2655
- Rebekah Adair, Doctoral Student- Legal Psychology, radair@miners.utep.edu
- Ana Schwartz, Associate Professor Psychology, aischwartz@utep.edu
Languages
Spanish
Native/ Bilingual
Volunteer Experience
- Psi Chi the International Honor Society in Psychology (UTEP), Member, El Paso, Texas, 2021-02, Present, Regularly participated in monthly meetings, Assisted in UTEP campus events
- Pete Duarte Head Start/ ESC Region 19, Volunteer, El Paso, Texas, 2013-08, 2015-05, Performed administrative duties, handling front desk, making copies, sending fax and emails, Assisted teachers with children, prepared supplies and participated in sports activities, Helped in kitchen at lunch time, Monitored street crossing for children after school
Timeline
Post Release Services Case Manager
Rite of Passage
01.2024 - Current
Biometric Technician
Homeland Security/ Amentum/ Loyal Source Government
12.2023 - 11.2024
Case Management & Medical Scribe
EIS/ICF at Ft Bliss
05.2021 - 10.2023
Undergraduate Teacher Assistant
University of Texas at El Paso (UTEP)
02.2021 - 08.2021
Merchandiser Representative
Acosta Sales and Marketing
10.2019 - 05.2021
Team Lead Supervisor
Walmart, Inc
09.2013 - 04.2019
Graduate Certificate - Autism Spectrum Disorders
New Mexico State University
Bachelor of Arts Degree - Psychology
University of Texas At El Paso (UTEP)
Associate of Arts Degree - Psychology
El Paso Community College (EPCC)
Similar Profiles
LaDontae WilburnLaDontae Wilburn
Administrative Assistant Intern at Rite of PassageAdministrative Assistant Intern at Rite of Passage
JUSTIN GAGE WILLIAMSJUSTIN GAGE WILLIAMS
Coach Counselor at Rite of Passage / Canyon State AcademyCoach Counselor at Rite of Passage / Canyon State Academy
DARIOUS LANEDARIOUS LANE
Shift Leader at Rite of PassageShift Leader at Rite of Passage
Brian BoyingtonBrian Boyington
Coach Counselor at Rite of PassageCoach Counselor at Rite of Passage
Megan QuianMegan Quian
Tutor at Friends And Family MembersTutor at Friends And Family Members