Claudia Iglesias

Sr. HR Manager

• Oversaw all HR functions for a workforce exceeding 600 employees, ensuring efficient HR operations and alignment with organizational goals.
• Maintained and optimized HR systems (Paycom/Paycor), improving data accuracy and workflow efficiency.
• Implemented a fully online onboarding process through the Paycom system, achieving a 100% paperless workflow.
• Developed and launched online scheduling, improving operational efficiency, and staff coordination.
• Led full-cycle recruitment, including sourcing, interviewing, and onboarding.
• Trained, coached, and supervised new staff members and managers, supporting professional development and leadership growth.
• Processed payroll for hotels and restaurants, ensuring timely and accurate compensation for all employees.
• Managed benefit programs, including medical, dental, vision, and life insurance packages, and coordinated open enrollment.
• Investigated and resolved employee issues and conflicts.
• Ensured compliance with local, state, and federal regulations, mitigating legal risks.
• Planned and executed corporate events, aligning with organizational objectives and improving employee engagement.
• Handled employee discipline and terminations in accordance with company policy, ensuring fair and consistent practices.
• Administered FMLA and workers' compensation claims, providing support to employees and ensuring compliance with regulations.
• Handled unemployment claims by responding promptly to state requests, providing detailed employment records, and contesting claims when appropriate.

Sr. HR Generalist

• Administered comprehensive employee benefits programs, educating associates on options, and coordinating open enrollment periods.
• Organized and executed company-wide events.
• Processed payroll for 130 employees ensuring accuracy and compliance with all regulatory requirements.
• Maintained accurate and up-to-date employee records, ensuring compliance with company policies and legal requirements.
• Developed and integrated scheduling templates within the Paycom system and implemented performance review modules to facilitate HR processes.
• Provided coaching and consultation to managers and employees on performance issues, terminations, and sensitive topics such as sexual harassment and discrimination, promoting a respectful workplace.
• Assisted managers in conducting needs analyses to identify skill gaps and develop targeted training programs.
• Sourced candidates from internal and external channels, conducting interviews and screenings to fill open positions.

HR Manager | February 2022 – August 2023

• Oversaw all HR functions for a workforce exceeding 700 employees, ensuring efficient HR operations and alignment with organizational goals.
• Maintained and optimized HR systems and processes, improving data accuracy and workflow efficiency.
• Trained, coached, and supervised new staff members and managers, promoting professional development and leadership growth.
• Processed payroll for hotels and restaurants, ensuring timely and accurate compensation for all employees.
• Managed benefit programs, including medical, dental, vision, and life insurance packages, to support employee well-being.
• Investigated employee issues and conflicts, facilitating resolutions.
• Ensured organizational compliance with local, state, and federal regulations, mitigating legal risks.
• Handled employee discipline and terminations by company policy, ensuring fair and consistent practices.
• Assisted the HR Director with workers' compensation claims and managed unemployment processes, reducing company liability.

HR Coordinator | February 2020 – February 2022

• Assisted with payroll processing and various HR projects, ensuring timely and accurate execution.
• Processed background checks, managed new hires, changes, transfers, and terminations.
• Supported internal and external HR-related inquiries, providing prompt and accurate information.
• Completed Forms I-9, verified documentation, and maintained compliance with federal regulations.
• Scheduled meetings and interviews as requested by the HR Director, ensuring efficient time management.

HR Assistant | July 2019 – February 2020

• Provided clerical and administrative support to HR executives, maintaining organized records.
• Compiled and updated employee records, both in hard copy and digital formats.
• Assisted with day-to-day HR functions and duties, contributing to a smooth operational workflow.
• Coordinated communication with candidates and scheduled interviews, facilitating the recruitment process.
• Managed the end-to-end onboarding process, including conducting orientation sessions, completing new hire documentation, and facilitating initial training programs to ensure a seamless integration of new employees into the company culture.

Brand Operations Supervisor | Nov 2018 - Aug 2019

• Contributed to strategic planning to guide decisions aligned with company vision and goals
• Documented daily operations activities in the database
• Investigated deficiencies and problems, recommending changes to drive improvements
• Planned, scheduled, and assigned work activities for personnel
• Oversaw staff development, training, and performance management
• Monitored daily operations and evaluated performances
• Coordinated office workflow to maximize productivity and labor resources.

Pink Supervisor | Feb 2018 - Nov 2018

• Coordinated employee schedules according to availability and approved shift changes
• Assisted with payroll
• Answered customer questions and made product recommendations according to needs
• Assisted managers with employee recruitment and interviews
• Tracked company inventory and noted item shortages for future product orders.

Sales Associate|Victoria's Secret & PINK | Feb 2017 - Feb 2018

• Operated cash register and POS to process sales transactions and handle payments
• Engaged with guests to understand and anticipate customer service needs
• Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
• Drove sales through customer relationship-building and suggestive selling techniques.

Supervisor

• Prioritized multiple tasks in a dynamic environment.
• Created and maintained an optimal communication chain, reducing guest dissatisfaction.
• Handled cash and credit card transactions, balancing cash drawer at end of shift.
• Managed staff scheduling, payroll, and daily operations to optimize business performance.
• Provided exceptional customer service, ensuring a high level of client satisfaction.