Claudia Ivania Canales
Laredo
Summary
*Motivated Professional with strong organizational skills, experience in supervision and implementation of site policies and procedures. Ability to manage multiples task with leadership and positive attitude. Willingness to take on added responsibilities to achieve company goals.
*Professional with robust experience in operations management, prepared to drive efficiency and productivity. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Expertise in optimizing processes, resource allocation, and project coordination. Known for reliability, strategic thinking, and fostering positive work environment.
*Operations professional with extensive experience in optimizing processes and improving operational efficiency. Highly organized with strong focus on team collaboration and achieving results. Known for adaptability and reliability, with expertise in resource management and workflow optimization.
*Experienced with operational management, ensuring smooth day-to-day operations and enhanced productivity. Utilizes strategic planning and resource allocation to drive efficiency. Track record of fostering teamwork and managing dynamic environments effectively.
*Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
*Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Assistant Operations Manager
YAZAKI NORTH AMERICA INC.
07.2023 - Current
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
- Fostered culture of continuous improvement through employee training programs.
- Oversaw daily operations to ensure compliance with industry standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
On Site Supervisor
HR PLUS
03.2023 - 07.2023
- Managing workflow, Training new hires, creating and managing team schedules, Reporting to HR and senior management, evaluating performance and providing feedback, Identifying and applying career advancement opportunities, helping to resolve employee issues and disputes.
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Developed work schedules for team members to maximize shift coverage.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Enhanced site safety by implementing rigorous daily inspection routines.
Substitute teacher
UISD
08.2022 - 03.2023
- Manage behavior, quickly interpret lesson plans, and create reports that inform permanent staff members about what's going on in their classroom.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Adapted teaching strategies to accommodate virtual learning environments, ensuring continuous education during remote periods.
Bartender + Training Coordinator Manager
Texas Roadhouse
06.2018 - 05.2022
- Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories. Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment. Organizing the bar area to streamline drink preparation and inventory.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
English Language Instructor, Education coordinator
SIEB Tamaulipas
08.2012 - 01.2017
- Teach the principles of the English language, using different methods to deliver successful courses.
- Delivered instruction in language arts encompassing reading, grammar, composition, and literature, working with teachers in other subjects to integrate skills across curriculum.
- Authored tests and quizzes to evaluate student learning and comprehension.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
English Language Instructor, Administration
Colegio Ingles
02.2011 - 01.2012
- Teach the principles of the English language, using different methods to deliver successful courses.
- Created language arts lesson plans for [Type] students to meet learning needs, adhere to curriculum standards and build interest in learning.
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Built relationships with students to understand obstacles to learning such as difficult home situations, illness, or social hurdles.
- Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.
- Launched focused writing program for students enrolled in AP courses to teach advanced composition in preparation for college composition classes.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
Education
Bachelor's degree - criminal justice, Minor Degree in Psychology
Texas A&M University
Laredo, Texas12.2024
Associates Degree - Criminal Justice
Laredo College
Laredo, Texas12.2022
Lic. - Pedagogy, specialty English Language
Universidad Pan Americana
07.2012
Lic. - Clinical Psychology (incomplete)
Universidad del valle de México
01.2012
High School Diploma - undefined
Centro de Bachillerato Técnico Industrial y de Servicios #137
06.2009
Skills
- Advanced English language skills in all forms
- Advanced Spanish language abilities in all forms
- Experienced with Windows operating systems
- Strong command of Microsoft Office applications
- Efficient task management
- Ability to perform under pressure
- Project management expertise
- Proficient in data analysis and organization
- Commitment to integrity
- Expertise in managing complex information
- Experienced in coordinating various assignments simultaneously
- Experience in field operations
- Over five years in customer support
- Process improvement
- Operational planning
- Operations management
- Employee supervision
- Scheduling and coordination
- Staff training and development
- Training and mentoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Operations Manager
YAZAKI NORTH AMERICA INC.
07.2023 - Current
On Site Supervisor
HR PLUS
03.2023 - 07.2023
Substitute teacher
UISD
08.2022 - 03.2023
Bartender + Training Coordinator Manager
Texas Roadhouse
06.2018 - 05.2022
English Language Instructor, Education coordinator
SIEB Tamaulipas
08.2012 - 01.2017
English Language Instructor, Administration
Colegio Ingles
02.2011 - 01.2012
Associates Degree - Criminal Justice
Laredo College
Lic. - Pedagogy, specialty English Language
Universidad Pan Americana
Lic. - Clinical Psychology (incomplete)
Universidad del valle de México
High School Diploma - undefined
Centro de Bachillerato Técnico Industrial y de Servicios #137
Bachelor's degree - criminal justice, Minor Degree in Psychology
Texas A&M University
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