Claudia Jacobs
Canton
Summary
Dedicated professional with strong teamwork and problem-solving skills. Committed to enhancing client satisfaction and streamlining operations through clear communication and reliable service.
Results-driven manager with over four years of experience in restaurant operations. Proven ability to enhance team performance and client satisfaction while implementing efficient inventory management processes. Ready to leverage expertise to improve service delivery and operational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
DSP
Whitehall Consulting
Canton, Ohio
04.2025 - Current
- Assisted in developing and implementing customer service strategies to enhance client satisfaction.
- Conducted research and analysis to support project initiatives and improve operational efficiency.
- Collaborated with team members to streamline communication processes within the organization.
- Prepared detailed reports on project progress, ensuring alignment with client expectations and timelines.
- Taking clients to appointments.
- Maintained accurate documentation of client interactions and project developments for future reference.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
Manager
McDonald's Restaurant
Canton, Oh
04.2022 - 05.2025
- Oversaw daily restaurant operations, ensuring compliance with quality and service standards.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented inventory management processes to reduce waste and improve cost efficiency.
- Analyzed sales data to identify trends, optimizing menu offerings accordingly.
- Count money at the end of the shift and make a bank deposit.
- Managed scheduling to ensure adequate staffing during peak hours, enhancing service delivery.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Management Trainee
Family Dollar
Canton, Oh
05.2019 - 02.2021
- Led team initiatives to improve inventory management efficiency and accuracy.
- Developed training programs for new staff, enhancing onboarding experience and operational knowledge.
- Analyzed sales data to identify trends, informing strategic decisions and product placement.
- Streamlined store operations by implementing best practices for customer service and merchandising.
Education
Diploma - Certified Medical Administrative Assistant
Herzing University
Dearborn, MI05-2025
High School Diploma -
GlenOak High School
Canton, Oh05-2017
Skills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Clear communication
- Attentive to people
- CPR certification
- Documentation and recordkeeping
- Bedside care
- Medication administration
- First aid certification
- Childcare experience
- Continuous improvement
Accomplishments
- Supervised team of 9 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved issue which led to better outcomes.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Cpr
Med delegate ( medication passer and insulin passed)
CMAA (Certification #A8T5X4Q6)
download_certificate
Certification #A8T5X4Q6
download_certificate
Languages
English
Full Professional
Timeline
DSP
Whitehall Consulting
04.2025 - Current
Manager
McDonald's Restaurant
04.2022 - 05.2025
Management Trainee
Family Dollar
05.2019 - 02.2021
Diploma - Certified Medical Administrative Assistant
Herzing University
High School Diploma -
GlenOak High School