Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Jaramillo

Houston

Summary

Dynamic cocktail server with a proven track record at Kirby Ice House, excelling in customer service and cash handling. Recognized for enhancing guest experiences through personalized service and strong rapport-building skills. Adept at multitasking in fast-paced environments, ensuring timely order delivery while maintaining high standards of cleanliness and efficiency.

Overview

2026
2026
years of professional experience

Work History

Cocktail Server

Kirby Ice House
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.

Bartender

Bombshells Restaurant And Bar
12.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.

Bartender

Haywire
05.2024 - 08.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Completed requisitions to maintain required stock par levels.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Assisted with inventorying beverage stock and bar supplies.

Education

Spring Woods High School
9810 Neuens Rd
05.2022

Skills

  • Customer service
  • Cash handling
  • Handling large groups
  • Alcohol awareness
  • Speed and efficiency
  • Menu memorization
  • Cleaning and sanitization
  • Reliability and punctuality
  • Efficient multitasking
  • Safe food handling
  • Payment processing
  • Tableside service
  • Bill computation
  • Bar terminology
  • Promoting specials
  • Stress tolerance
  • Reading body language
  • Following dress code
  • Coordinating with bartenders
  • Cash handling proficiency
  • POS system expertise
  • Menu presentation
  • Complaint resolution
  • Handling guest complaints
  • Beverage making
  • Order management
  • Salesmanship

Languages

Spanish
Native or Bilingual

Timeline

Bartender

Haywire
05.2024 - 08.2024

Bartender

Bombshells Restaurant And Bar
12.2022 - Current

Cocktail Server

Kirby Ice House

Spring Woods High School

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Claudia Jaramillo