Claudia Jeffcoat
New Oxford,PA
Summary
Dynamic and detail-oriented Pharmacy Technician with proven expertise at Rite-Aid Pharmacy in medication accuracy and inventory management. Adept at resolving customer inquiries and ensuring HIPAA compliance, while fostering collaborative teamwork. Recognized for exceptional problem-solving skills and a commitment to patient safety in fast-paced environments.
Healthcare professional with comprehensive background in medication management and patient care. Proven success in efficiently administering medications and monitoring patient conditions while maintaining high standards of accuracy and safety. Reliable team player who adapts to changing environments and consistently delivers quality results.
Professional kitchen management expert with comprehensive experience in leading culinary teams, ensuring high-quality food preparation, and maintaining kitchen efficiency. Strong focus on team collaboration, adaptable to changing needs, and dedicated to achieving operational excellence. Skilled in inventory management, staff training, and maintaining health and safety standards. Reliable, results-driven, and prepared to make significant impact in any culinary environment.
Overview
30
30
years of professional experience
5
5
Certification
Work History
Pharmacy Technician
Rite-Aid Pharmacy
01.2023 - 08.2025
- Processed and dispensed medications accurately to ensure patient safety.
- Assisted in inventory management, maintaining optimal stock levels of pharmaceuticals.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Collaborated with pharmacists to verify prescription accuracy and compliance with regulations.
- Trained new pharmacy technicians on operational procedures and best practices.
- Conducted regular audits of medication storage areas to ensure compliance with safety standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
Medication Technician/ CNA
Paramount Senior Living
01.2022 - 12.2023
- Administered medications to residents following prescribed schedules and safety protocols.
- Monitored and documented patient responses to medications, ensuring accuracy in records.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Trained new staff on medication administration procedures and safety standards.
- Preformed all duties of a Certified Nurse Assistant including all ADL's, activities, laundry,food service,documentation, and maintained HIPPA
Certified Medication Technician/ CNA
SpiriTrust Lutheran
01.2022 - 01.2023
- Administered medications accurately following established protocols and patient care plans.
- Monitored patients' vital signs and reported any changes to nursing staff promptly.
- Maintained accurate medication records, ensuring compliance with regulatory standards.
- Assisted in training new staff on medication administration procedures and safety practices.
- Conducted regular audits of medication storage areas to ensure safety and organization.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Consistently maintained a professional demeanor when interacting with patients, families, coworkers, and supervisors alike, fostering a positive work environment.
- Ensured strict adherence to infection control protocols during medication administration procedures to minimize cross-contamination risks.
- Peformed patient care, including bathing, and all aspects of ADL's
- Reported issues to charge nurse.
- Vitals
- Wound treatments
- Monitored oxygen levels
Kitchen Manager
Turkey Hill Minit Markets
05.2019 - 01.2022
- Managed daily kitchen operations, ensuring compliance with health and safety regulations.
- Supervised and trained kitchen staff on food preparation techniques and service standards.
- Conducted regular quality control checks to maintain consistency in food presentation and taste.
- Collaborated with vendors to source high-quality ingredients at competitive prices.
- Led staff meetings to communicate performance goals and address operational challenges effectively.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
Education
GED -
Manchester Central High School
Manchester, TN01.1990
Skills
- Effective troubleshooting skills
- Collaborative teamwork
- Confidentiality and HIPPA Compliant, FDA Compliant
- Insurance claims processing
- Pharmacy records management
- Drug inventory control/Drug safety
- Payment processing
- Pharmacy software proficiency/Interpreting orders
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Staff supervision/Staff training and development
- Attention to detail
- Problem-solving
- Safe food handling
- Vendor relations
- Operations management
- Flexible schedule
- Shift scheduling
- Billing systems and software
- Insurance verification
- Invoice processing/Claims processing/Data entry proficiency
- Account reconciliation
- Invoice generation
- Claim submission
- Denial management
- Patient account management
- Record preparation
- Collections
- Accounts receivable management
- Conflict resolution/Dispute resolution
- Time management
- Cash posting
- Insurance confirmation
- Payment collection
- Customer service support
Certification
- CNA - Certified Nurse Assistant
- CDE - Certified Diabetes Educator
- EMT - Emergency Medical Technician- Indiana
- Alzheimer Certified
- CMT - Certified Medication Technician
- Child Advocate Volunteer- Tennessee
- COA Training
- CPR/BLS Certified
Timeline
Pharmacy Technician
Rite-Aid Pharmacy
01.2023 - 08.2025
Medication Technician/ CNA
Paramount Senior Living
01.2022 - 12.2023
Certified Medication Technician/ CNA
SpiriTrust Lutheran
01.2022 - 01.2023
Kitchen Manager
Turkey Hill Minit Markets
05.2019 - 01.2022
GED -
Manchester Central High School