Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

CLAUDIA JOSEPH

Project Manager
Atlanta,GA

Summary

Dynamic, versatile well-recognized for implementing educational project and programs that catered to improving teaching skills, providing educational tools to ensure that students are equipped to further their scholastic goals. Proficient in coaching and instruction in a variety of settings. Skilled in establishing relationships with school and education personnel to ensure the child is meeting education goals and requirements. Excited about pivoting from education to social services and seeking a challenging opportunity to work with children in an office, community, and school setting. More than prepared to add value to the company by equipping the child and foster parent(s) with the support and resources needed to achieve permanency. Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. Highly trained individual knowledgeable in web development technologies and considered talented leader. Certified Scrum Master with definitive leadership qualities and strong critical thinking and decision making skills. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.

Overview

8
years of professional experience
2
Certifications

Work History

ATLANTA PUBLIC SCHOOLS
ATLANTA, GA

PERMANENT SUBSTITUTE TEACHER
06.2018 - Current

Job overview

  • Adapt lesson plans, while ensuring the integrity of academic time and in a manner which motivated students to learn and participate when primary teacher was absent
  • Monitor classroom by carefully overseeing the students engaged in group discussions and peer activities
  • Collaborate with other staff members daily to implement a high-quality teaching and learning environment
  • Preserve the continuity of quality learning and provide instruction to students by delivering instructional plans and materials in the absence of the regularly appointed classroom teacher
  • Collaborate with parents, administrators, and other professionals to develop individual educational plans designed to promote students' educational, physical, and social development.

RESIFI
SANDY SPRINGS, GA

Agile Scrum Master
06.2018 - Current

Job overview

  • Ensure the organization offers a comprehensive benefits package to attract and retain top talent, assisting with benefits selection, open enrollment, and other benefits related functions
  • Conduct candidate interviews, new hire orientation/onboarding, and other HR related functions
  • Prepare financial spreadsheets, manage and approve expense reporting, and other finance related functions, implementing and maintaining company protocols to ensure effective operations and finance process
  • Perform general office duties: scanning, filing, faxing, coordinating schedules, and book travel, as well as deliver coaching, mentoring, and cross-functional conflict-resolution support to staff on company standards
  • Maximize productivity by proactively providing feedback on operational concerns and product issues as well as assisting clients with escalated issues.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
  • Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
  • Worked effectively with multiple Scrum teams both internally and off-shore.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment.
  • Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
  • Evangelized Agile as strategic asset of culture and business value.

CGS
PEACHTREE CORNERS, GA

Project Manager
04.2017 - 08.2018

Job overview

  • Answered customers’ queries from all over the world through chat mechanism, provided detailed guidelines on the procedures and actions to take involving complex customer issues
  • Collaborated on the installation and troubleshooting of networking devices such as routers and adapters, resolved applications and service issues on priority basis and ensured customer satisfaction
  • Collected information on technical specs, make, and model of phones from customers and directed calls to respective personnel to recommend software and upgrade of devices
  • Identified plans and resources required to meet project goals and objectives.
  • Planned, designed, and scheduled phases for large projects.
  • Managed projects from procurement to commission.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Provided solutions and resolution resources for customer repair problems
  • Interfaced with customers over the phone providing status updates and ensuring service has been restored.

COLLEGE PUBLICATION INC
NORCROSS, GA

MARKETING CONSULTANT
07.2016 - 04.2017

Job overview

  • Conducted marketing research and identified industry trends and business opportunities and managed social media accounts for clients to improve their images online
  • Drafted and executed business plans for clients that helped reducing production cost and improving quality
  • Prepared and performed marketing according to the set budget, wrote business proposals, drafted marketing plans, and negotiated contracts.

PCL
ALPHARETTA, GA

PAYROLL CLERK
09.2015 - 07.2016

Job overview

  • Maintained payroll information by collecting, calculating, and entering data, resolved discrepancies by analyzing information
  • Offered payroll information by responding to queries and requests; maintained operations by adhering to regulations and procedures; reported necessary modifications
  • Kept employee’s information confidential and protected payroll operations by contributing to team effort by accomplishing related results as needed.

Education

Georgia State University

BACHELOR OF ARTS from Philosophy

University Overview

Miami Dade College

ASSOCIATE OF ARTS

University Overview

Skills

Career Preparationundefined

Certification

RBT - Registered Behavior Technician

Timeline

PERMANENT SUBSTITUTE TEACHER
ATLANTA PUBLIC SCHOOLS
06.2018 - Current
Agile Scrum Master
RESIFI
06.2018 - Current
Project Manager
CGS
04.2017 - 08.2018
MARKETING CONSULTANT
COLLEGE PUBLICATION INC
07.2016 - 04.2017
PAYROLL CLERK
PCL
09.2015 - 07.2016
Georgia State University
BACHELOR OF ARTS from Philosophy
05.2020
Miami Dade College
ASSOCIATE OF ARTS
05.2015
CLAUDIA JOSEPHProject Manager