CLAUDIA JOSETTE BREAUX
Scott,LA
Summary
Reliable Certified Medical Assistant dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Apothecary Shoppe
06.2024 - Current
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Developed strong customer relationships and loyalty through effective communication
- Assisted customers with product selection by providing detailed information about available products and services
- Adhered to company policies and procedures while providing superior service
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Processed orders and detailed transaction information to customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Remained open to feedback from supervisor and peers to build and improve skills set
- Participated in ongoing training to enhance own job skills and knowledge
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
- Reconciled daily sales reports at the end of each shift to verify accuracy of transactions
- Used POS system to complete purchases for customers
- Helped restock shelves when necessary to maintain an organized display area
Emergency Room Technician
Ochsner Medical Center
04.2024 - Current
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Participated in ongoing professional development opportunities such as training sessions or workshops to stay current on best practices in emergency medicine.
- Liaised between nurses, physicians, patients and visitors.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Conducted routine inventory checks of medical supplies, ensuring adequate stock levels for efficient ER operations.
- Contributed to the overall success of the emergency department by actively participating in team meetings, sharing insights, and suggesting improvements for optimal patient care outcomes.
Caregiver
Private Duty
04.2024 - Current
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR
- Assisted with resuscitation, CPR, and emergency airway procedures
- Prepared specimens for transport to outside laboratories for further testing if needed
- Followed doctor's treatment plans to schedule follow-up appointments
- Answered call lights promptly while providing comfort measures to alleviate pain or anxiety of waiting patients
- Prepared charts and pre-admission consent forms
- Assisted physicians with patient treatments by administering injections and performing EKGs
- Prioritized tasks based on urgency so that those requiring immediate attention could be attended first
- Safeguarded medical records to secure patient information and maintain patient confidentiality
- Participated in continuing education programs related to emergency room medicine in order to stay up-to-date on best practices
- Conducted EKGs for patients presenting with chest pain or other cardiovascular issues
- Assisted with admitting procedures by taking vital signs of incoming patients and collecting relevant information from them or their family members
- Anticipated patients' anxieties and answered relevant questions to comfort patients
- Performed medical laboratory tests such as urinalysis, blood sugar level tests, and hemoglobin levels
- Used medical or administrative knowledge to explain policies, procedures and services to patients
- Managed inventory of medical supplies used in the ER to ensure adequate levels were available at all times
- Provided emotional support to family members of critically ill patients during stressful times in the ER waiting room
- Trained new staff members on proper techniques for handling emergency room cases
- Administered first aid treatment or life support care to sick or injured persons
- Assisted physicians with patient exams and treatments, including wound cleaning and dressing changes
Owner
JosetteB Designs
06.2020 - Current
- Assisted elderly client with activities of daily living such as bathing, dressing and grooming
- Provided companionship for elderly client by engaging in conversation and participating in recreational activities
- Transported client to doctor appointments and ran other errands
- Monitored vital signs including blood pressure, temperature and pulse rate
- Prepared meals according to dietary requirements and assisted with feeding when necessary
- Administered prescribed medications on a timely basis following care plan instructions
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels
- Provided emotional support for client who were experiencing depression or anxiety due to their illness or disability
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens
- Educated families about available resources for home health care services in the local community
- Developed plans for respite care when needed based on availability of family members or other caregivers
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to doctors
- Contacted medical providers on behalf of client to follow up on appointments
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages
- Interpreted lab reports to screen for health concerns that would lead to further disability or require hospitalizations
- Was responsible for all financial and medical decisions on behalf of this client
Education
Some College (No Degree) - Massage Therapy
Blue Cliff College
Lafayette, LAHigh School Diploma -
North Vermilion High School
Maurice, LASkills
- Medical Terminology
- Compassionate Patient Care
- Customer Service
- Relationship Management
- Vital Sign Monitoring
- Medical Procedures
- Chronic Disease Management
- Medication Administration
- Dementia Care
- Hospice Care
- Scheduling
- Electronic Medical Records
- Cardiac monitoring
- Pediatric Care
- 12-lead EKG
- Orthopedic splint application
- Wound Care
- Behavioral Health Care
- Adaptability
- Problem-Solving
- Inventory and supply management
- Quick problem solver
- Medical records confidentiality
Certification
- Basic Life Support
- Crisis Prevention
References
References available upon request
Certifications
- Certified Medical Assistant
- BLS
- CPI
Timeline
Customer Service Representative
The Apothecary Shoppe
06.2024 - Current
Emergency Room Technician
Ochsner Medical Center
04.2024 - Current
Caregiver
Private Duty
04.2024 - Current
Owner
JosetteB Designs
06.2020 - Current
Some College (No Degree) - Massage Therapy
Blue Cliff College
High School Diploma -
North Vermilion High School