CLAUDIA JOSETTE BREAUX
Scott,LA
Summary
Reliable Certified Medical Assistant dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Apothecary Shoppe
Lafayette, LA, USA
06.2024 - Current
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Developed strong customer relationships and loyalty through effective communication
- Assisted customers with product selection by providing detailed information about available products and services
- Adhered to company policies and procedures while providing superior service
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Processed orders and detailed transaction information to customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Remained open to feedback from supervisor and peers to build and improve skills set
- Participated in ongoing training to enhance own job skills and knowledge
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
- Reconciled daily sales reports at the end of each shift to verify accuracy of transactions
- Used POS system to complete purchases for customers
- Helped restock shelves when necessary to maintain an organized display area
Emergency Room Technician
Ochsner Medical Center
Lafayette, LA
04.2024 - Current
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Participated in ongoing professional development opportunities such as training sessions or workshops to stay current on best practices in emergency medicine.
- Liaised between nurses, physicians, patients and visitors.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Conducted routine inventory checks of medical supplies, ensuring adequate stock levels for efficient ER operations.
- Contributed to the overall success of the emergency department by actively participating in team meetings, sharing insights, and suggesting improvements for optimal patient care outcomes.
Caregiver
Private Duty
Kaplan, USA
04.2024 - Current
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR
- Assisted with resuscitation, CPR, and emergency airway procedures
- Prepared specimens for transport to outside laboratories for further testing if needed
- Followed doctor's treatment plans to schedule follow-up appointments
- Answered call lights promptly while providing comfort measures to alleviate pain or anxiety of waiting patients
- Prepared charts and pre-admission consent forms
- Assisted physicians with patient treatments by administering injections and performing EKGs
- Prioritized tasks based on urgency so that those requiring immediate attention could be attended first
- Safeguarded medical records to secure patient information and maintain patient confidentiality
- Participated in continuing education programs related to emergency room medicine in order to stay up-to-date on best practices
- Conducted EKGs for patients presenting with chest pain or other cardiovascular issues
- Assisted with admitting procedures by taking vital signs of incoming patients and collecting relevant information from them or their family members
- Anticipated patients' anxieties and answered relevant questions to comfort patients
- Performed medical laboratory tests such as urinalysis, blood sugar level tests, and hemoglobin levels
- Used medical or administrative knowledge to explain policies, procedures and services to patients
- Managed inventory of medical supplies used in the ER to ensure adequate levels were available at all times
- Provided emotional support to family members of critically ill patients during stressful times in the ER waiting room
- Trained new staff members on proper techniques for handling emergency room cases
- Administered first aid treatment or life support care to sick or injured persons
- Assisted physicians with patient exams and treatments, including wound cleaning and dressing changes
Owner
JosetteB Designs
Scott, USA
06.2020 - Current
- Assisted elderly client with activities of daily living such as bathing, dressing and grooming
- Provided companionship for elderly client by engaging in conversation and participating in recreational activities
- Transported client to doctor appointments and ran other errands
- Monitored vital signs including blood pressure, temperature and pulse rate
- Prepared meals according to dietary requirements and assisted with feeding when necessary
- Administered prescribed medications on a timely basis following care plan instructions
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels
- Provided emotional support for client who were experiencing depression or anxiety due to their illness or disability
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens
- Educated families about available resources for home health care services in the local community
- Developed plans for respite care when needed based on availability of family members or other caregivers
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to doctors
- Contacted medical providers on behalf of client to follow up on appointments
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages
- Interpreted lab reports to screen for health concerns that would lead to further disability or require hospitalizations
- Was responsible for all financial and medical decisions on behalf of this client
Education
Some College (No Degree) - Massage Therapy
Blue Cliff College
Lafayette, LAHigh School Diploma -
North Vermilion High School
Maurice, LASkills
- Medical Terminology
- Compassionate Patient Care
- Customer Service
- Relationship Management
- Vital Sign Monitoring
- Medical Procedures
- Chronic Disease Management
- Medication Administration
- Dementia Care
- Hospice Care
- Scheduling
- Electronic Medical Records
- Cardiac monitoring
- Pediatric Care
- 12-lead EKG
- Orthopedic splint application
- Wound Care
- Behavioral Health Care
- Adaptability
- Problem-Solving
- Inventory and supply management
- Quick problem solver
- Medical records confidentiality
Certification
- Basic Life Support
- Crisis Prevention
References
References available upon request
Certifications
- Certified Medical Assistant
- BLS
- CPI
Timeline
Customer Service Representative
The Apothecary Shoppe
06.2024 - Current
Emergency Room Technician
Ochsner Medical Center
04.2024 - Current
Caregiver
Private Duty
04.2024 - Current
Owner
JosetteB Designs
06.2020 - Current
Some College (No Degree) - Massage Therapy
Blue Cliff College
High School Diploma -
North Vermilion High School