Summary
Overview
Work History
Education
Skills
Certification
Knowledge of multiple EHR systems
Languages
Timeline
Generic

Claudia Kloepfer

Tooele,UT

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Lead or Administration position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Transplant Assistant III Complex Role

Intermountain Healthcare
08.2021 - Current
  • Cleaned and set up rooms in preparation for patient appointments during outreach clinic days.
  • Conducted thorough research on pertinent regulations and policies regarding transplantation practices to maintain compliance within the organization''s operations.
  • Assisted with quality improvement initiatives within the transplant department, promoting continuous growth and development in patient care practices.
  • Enhanced patient care by coordinating and scheduling transplant evaluations and follow-up appointments.
  • Completed necessary reports and documentation on time and to specifications.
  • Effectively communicated important updates on organ availability to relevant medical personnel, helping reduce response times during critical moments in the transplant process.
  • Developed strong relationships with referring physicians, fostering a collaborative approach when determining treatment options for potential transplant candidates.
  • Supported clinical staff by preparing necessary documentation for multidisciplinary team meetings, leading to well-informed decisions regarding treatment plans.
  • Promoted efficiency in the transplantation process by maintaining organized files on all active waiting list patients.
  • Collaborated with interdisciplinary teams for optimal patient care coordination throughout the entire transplantation journey.
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.
  • Worked effectively in fast-paced environments.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Streamlined communication between medical teams, patients, and families for a smooth transplantation process.
  • Maintained accurate and up-to-date patient records, contributing to efficient decision-making processes during transplant candidacy assessments.
  • Assisted in the completion of pre-transplant evaluations to ensure successful organ matches.

Medical Assistant II

Intermountain Healthcare
01.2019 - 08.2021
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Oriented and trained new staff on proper procedures and policies.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Completed EKGs and other tests based on patient presentation in office.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Paid attention to detail while completing assignments.
  • Applied effective time management techniques to meet tight deadlines.
  • Skilled at working independently and collaboratively in a team environment.

Medical Assistant

Intermountain Healthcare
11.2017 - 12.2018
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Prepared lab specimens for diagnostic evaluation.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Oriented and trained new staff on proper procedures and policies.
  • Taught patients about medications, procedures, and care plan instructions.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Completed EKGs and other tests based on patient presentation in office.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

No Degree - Health Sciences

Salt Lake Community College
Salt Lake City, UT

Bachelor of Science - Healthcare Management

Colorado Technical University
Colorado Springs, CO
06.2026

GED -

Salt Lake Community College
Salt Lake City, UT
10.2011

Skills

  • Communication and Interpersonal Skills
  • Healthcare regulations
  • Clinical Research Knowledge
  • Patient Care
  • Certified in CPR/AED
  • Confidentiality and Ethics
  • Organ Transplant Knowledge
  • Physician support
  • Time Management
  • Problem Resolution
  • Multitasking
  • Analytical and Critical Thinking
  • Flexible and Adaptable
  • Team building

Certification

  • Certified Fibroscan Tech
  • CPR/BLS

Knowledge of multiple EHR systems

EPIC, iCentra proficient.

Languages

Spanish
Native or Bilingual

Timeline

Transplant Assistant III Complex Role

Intermountain Healthcare
08.2021 - Current

Medical Assistant II

Intermountain Healthcare
01.2019 - 08.2021

Medical Assistant

Intermountain Healthcare
11.2017 - 12.2018

No Degree - Health Sciences

Salt Lake Community College

Bachelor of Science - Healthcare Management

Colorado Technical University

GED -

Salt Lake Community College

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Claudia Kloepfer